Michael V.
Mid-Level Customer Support Specialist
Open to offersNew to PlatformAbout
Michael B. is a seasoned Customer Support Associate with extensive experience in the BPO industry, particularly in remote work environments. From January 2019 to May 2026, he excelled at EIN PLUS LLC in the GovPlus Retention Department, aiding customers with government service inquiries and handling billing processes. His skills in managing support tickets for escalations were honed further during his tenure at PlanetArt and Hopla Online, where he adeptly supported ecommerce inquiries and logistics for Gofo Express. At Teleperformance CDO, Michael contributed to T-Mobile customer service by providing solutions for technical and billing issues. His role at Wipro involved assisting United Airlines passengers, ensuring a smooth travel experience. An education from the University of Bohol enhances his strong problem-solving skills, proven across telecommunications, healthcare, logistics, and ecommerce sectors.
Experience
Customer Support Associate
EIN PLUS LLC · 2019 — 2026Provided assistance to customers regarding government services inquiries and applications. Managed billing-related concerns and processed refunds. Handled the submission and oversight of support tickets for escalations and follow-ups.Customer Service Representative
PlanetArt · 2019 — 2026Delivered customer support for e-commerce and personalized product orders through phone, chat, and email. Resolved order-related issues and processed refunds. Created and tracked support tickets for customer concerns.Customer Service Representative
Hopla Online · 2025 — 2025Addressed customer inquiries regarding logistics and delivery services.Customer Service Representative
Teleperformance CDO · 2024 — 2025Supported customers with account management, billing inquiries, product and service assistance, and technical support related to network and device issues. Provided chat and phone support.Customer Service Representative
Wipro · 2020 — 2022Assisted United Airlines customers with bookings, flight modifications, inquiries, and resolution of issues to ensure a seamless travel experience.Customer Care Specialist
EXL Services Cebu · 2019 — 2019Supported customers with bookings, shipment tracking, dispatch, delivery concerns, and logistics-related inquiries for Reddaway Logistics.Customer Associate
Metrics Call Services · 2018 — 2019Handled customer inquiries regarding orders, complaints, and account issues in a pharmaceutical context.Customer Service Representative / Chat Support
ePerformax & BPO · 2017 — 2018Provided assistance to Sprint Telco customers with account management, billing issues, product and service queries, as well as technical support for network and device issues.
Skills & Expertise
Education
- Bachelor of Elementary Education major in Gen-Ed.University of Bohol · 2014 — 2016
- High SchoolFather Saturnino Urios University High School · 2002 — 2006
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