Michael J.

Michael J. M. is a dedicated Chat Support Representative with extensive experience in handling US healthcare accounts, specifically for providers and insurance holders. At Sagility, he managed eligibility and benefits, authorizations, claims, and appeals, alongside basic selling of medical plans via chat support. His freelance work includes cold calling for lead generation and B2B/B2C data verification for a US-based magazine, consistently hitting daily sales targets. Michael holds a Bachelor of Science in International Hospitality Management, specializing in Cruise Line Operations. His diverse skill set spans customer service, front desk reception, chat management, inbound and outbound calling, data entry, email management, and sales. He is proficient in tools such as G-Suite, Microsoft Office, Canva, and CRM platforms like Cotivity and Cisco Finesse. His varied roles also include positions at Web Tech Interactive Media Ltd., Pentalphact Web Design, and others, reinforcing his capabilities in administrative tasks, lead generation, appointment setting, and medical transcription.