Michael E.
Executive Virtual Assistant/Automation Specialist
Open to offersNew to PlatformAbout
Michael E. is an experienced Executive Virtual Assistant with over five years supporting executives and teams in customer service, retail, and real estate sectors. As a CRM Support Specialist at Afriment, he manages executive calendars, email correspondence, and crafts AI-powered automation workflows using Zapier to streamline tasks and reduce manual workload. He demonstrates proficiency in HubSpot CRM, Google Workspace, and Microsoft Office to maintain accurate client data, coordinate appointments, and prepare internal reports and presentations. Michael E. has also provided technical service and detailed customer support at SPAR Nigeria and Latest Mobile Care, consistently ensuring precise documentation, professional communication, and the secure handling of sensitive information across fast-paced, client-focused environments.
Experience
Virtual Assistant Intern
Afriment · 2026 — PresentOversaw the management of executive schedules by coordinating calendars, setting up meetings, and tracking appointments across different time zones using Google Calendar. Handled email communications, crafted professional correspondence, and ensured timely follow-ups for leadership. Ensured data accuracy in HubSpot CRM by logging client interactions and keeping records up to date. Developed AI-powered automation workflows with Zapier to improve client support, email processing, and appointment scheduling, thus decreasing manual workload. Assisted in real estate documentation processes through property research, transaction tracking, and compiling market summaries. Prepared reports, summaries, and presentation materials for both internal and client-facing purposes. Engaged with clients andCustomer Service Representative
SPAR Nigeria · 2022 — 2025Addressed high-volume client inquiries in a dynamic environment, proactively resolving issues to maintain a high satisfaction rate. Ensured accuracy in customer records and maintained CRM data across client accounts. Coordinated service delivery and documentation with internal teams and external vendors for seamless operations. Demonstrated the ability to manage multiple tasks while upholding accuracy and professionalism. Compiled daily activity reports and performance summaries for management oversight.Customer Support & Technical Service Specialist
Latest Mobile Care · 2021 — 2022Provided consistent and professional customer support in a fast-paced retail environment, managing multiple responsibilities simultaneously. Monitored and followed up on customer orders, complaints, and service requests utilizing internal systems. Collaborated with team leads to develop operational reports and ensure accurate record-keeping. Recognized for effective organizational skills and reliable handling of sensitive customer data.
Skills & Expertise
Education
- Bachelor of Science (B.Sc.) — Science Laboratory TechnologyUniversity of Calabar · 2019 — 2025
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