Michael S.

Michael B., a renowned Google Home & Fitbit Expert, excels as a Tier-2 Technical Advisor with a rich experience across Google's device ecosystem including Nest, Pixel, and Fitbit. Based in Medellín, Colombia, and available for global remote work, Michael has delivered superior technical support worldwide, from North America to Asia-Pacific. His multilingual abilities in French, English, German, and Spanish enhance his support for international enterprise and B2C clients, meeting strict SLA targets. As a Technical Specialist, Michael expertly manages complex network configurations, including Wi-Fi Mesh Topologies and IP Routing, supported by robust ITSM tools like Salesforce and Jira. Notable achievements include maintaining a 16-minute AHT and a 98% QA score. His credentials encompass AWS, Azure, and GCP achievements, coupled with ITIL Foundation and CompTIA Network+ certifications, underscoring his comprehensive expertise in networking and cloud technologies.