Michael L.
Senior Virtual Assistant and Administrative Support Specialist
Open to offersNew to PlatformAbout
Michael L. is a dedicated and detail-oriented Virtual Assistant and Administrative Support professional with over nine years of comprehensive experience in operations management, customer service, and process improvement. With a strong foundation in restaurant management and logistics, Michael excels in handling a variety of tasks, including data management, reporting, and inventory control. His technical expertise encompasses proficiency in Microsoft Office, Google Workspace, graphic design tools like Adobe Photoshop and Illustrator, as well as video editing with CapCut. Having previously managed daily branch operations and supervised teams, including at SODAM Korean Restaurant and McDonald's Philippines, he possesses strong team coordination and customer relationship management skills. Michael is a graduate of AMA Computer College with a Bachelor's degree in Computer Engineering, and he holds certifications in food safety and other employment-related trainings, offering remote-ready skills such as operations coordination and report preparation.
Experience
Branch Supervisor
SODAM Korean Restaurant · 2023 — 2026Oversaw daily operations and administrative responsibilities of the branch. Generated reports on sales, inventory, and performance metrics. Coordinated scheduling and task assignments for staff. Addressed customer concerns with professional communication and maintained oversight of inventory records. Implemented operational procedures and ensured proper documentation. Provided training and guidance to employees for goal achievement.Freelancer – Virtual Assistant / Digital Support
Self-Employed · 2022 — 2023Offered various administrative and digital support services to clients. Conducted accurate data entry, document formatting, and online research. Utilized Adobe Photoshop and Adobe Illustrator for graphic design tasks. Edited videos and digital content using CapCut, while organizing files and assisting with content preparation. Managed tasks independently, ensuring deadlines and client specifications were met.Warehouse-in-Charge / Logistics Leader
MACROD Distributors Inc. · 2021 — 2022Handled inventory records and maintained warehouse documentation. Ensured accurate data tracking for incoming and outgoing products. Created reports and monitored stock movement, while coordinating with various departments for inventory updates. Enhanced workflow through organized systems and procedures.Shift Manager
McDonald's Philippines · 2016 — 2020Directed daily operations and team performance within the restaurant. Supervised around 70 employees, delegating tasks effectively. Managed employee schedules and attendance records, while addressing customer inquiries and complaints. Oversaw inventory management and product ordering processes, preparing operational reports to ensure compliance with company standards.
Skills & Expertise
Education
- Bachelor of Science in Computer EngineeringAMA Computer College · — — 2016