Michael A.
Junior IT Support Specialist
Open to offersNew to PlatformAbout
Michael A. is a seasoned professional with a background in both IT support and management, holding a BS in Industrial Technology from Eastern Visayas State University. He currently excels as an Executive Assistant supporting organizational operations with expertise gained from roles such as an IT Help Desk at Accenture Cebu, where he provided rapid solutions for software, hardware, and network issues, and as a Manager at McDonald's, where he optimized daily operations. His technical prowess extends to platforms like Google Workspace, Microsoft365, and ServiceNow, showcasing a robust capacity for problem-solving and team collaboration. Michael's career reflects a commitment to delivering efficient solutions and maintaining high service standards in dynamic environments.
Experience
Technical Support II
Qualfon · 2023 — 2024Provided assistance to customers facing issues with internet, phone, and devices by offering clear, step-by-step troubleshooting guidance until the problems were resolved. Elevated more complicated technical issues to higher-level support teams while maintaining customer communication throughout the process.Manager
McDonalds · 2022 — 2023Oversaw daily restaurant operations, including managing staff, ensuring food quality, and maintaining customer service standards for a smooth workflow. Facilitated training for crew members, created shift schedules, and addressed customer concerns to support a positive team environment.IT Help Desk
Accenture CebuResponded to user inquiries, addressing technical issues by delivering effective solutions for software, hardware, and network challenges. Managed support tickets, ensuring accurate documentation and prompt follow-up on all incidents reported.
Skills & Expertise
Education
- BS in Industrial TechnologyEastern Visayas State University · 2016 — 2021
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