Michael G.
VoIP Installation Technician | Workflow & AI Automation Specialist
Open to offersNew to PlatformAbout
I've spent 7+ years as a Voice Installation Technician, deploying and configuring VoIP phone systems for businesses — installation, onboarding, and troubleshooting from signup through go-live. A core part of that work has been designing call flows and IVR logic: conditional routing, multi-step call paths, and trigger-based actions that guide how a call moves through a system.
That's the exact same thinking behind workflow automation — if this happens, trigger that. I've taken that experience and applied it to automation platforms, earning certifications in GoHighLevel and Zapier, with working knowledge of n8n and Make. I help businesses connect their tools, automate repetitive tasks, and build systems that just run — the same way I've built phone systems that just work.
What I bring:
- 7+ years of hands-on technical installation and troubleshooting experience
- Real-world logic-building experience via IVR/call flow design
- Certified in GoHighLevel and Zapier; working knowledge of n8n and Make
- Clear communicator, fast problem-solver, comfortable working directly with clients
If you need someone to set up your CRM automations, connect your apps, or streamline a manual process, let's talk.
Why hire me
I bring a rare combination for automation work: real hands-on technical experience and a genuine understanding of the logic behind automation — not just certificates. For over 7 years, I've installed and configured VoIP systems for businesses, which means I've spent years thinking in the exact logic that automation runs on: if this happens, do that; if this condition is met, route here. Building IVR flows and call routing isn't automation software, but it's the same skill — designing a system that reacts correctly without a human having to manually intervene every time. I've since formalized that instinct by getting certified in GoHighLevel and Zapier, and building working knowledge of n8n and Make. That means I'm not learning "if/then" logic for the first time when I pick up an automation tool — I'm applying a skill I already have to a new set of tools. On top of the technical side, I've spent years in customer-facing technical roles — onboarding, troubleshooting, training to back it.
Experience
VoIP Installation Technician
Netfortris · 2019 — PresentAssisted newly signed-up customers in setting up their phone systems, scheduled product demonstrations, and installed phones for both office and remote usage.Technical / Customer Support Specialist
Sykes Asia Philippines · 2018 — 2018Handled calls regarding account-related concerns from Google Play Store customers and provided troubleshooting support for Android devices experiencing application installation issues.
Skills & Expertise
Education
- Vocational CertificateSaint Francis Institue of Computer Studies · 2004 — 2006
- High SchoolBalibago National High School · 2000 — 2004
Photos
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