Michael P.

Not specified

• Property Management Assistant

  Alcove · 2023 — 2026
  Oversaw daily property operations and tenant communications for over a year, aiding landlords with prompt responses to inquiries and addressing leasing and maintenance issues. Assisted tenants by handling inquiries, managing lease documentation, and coordinating move-in/move-out processes. Supported landlords in lease administration, property operations, and portfolio reporting. Coordinated with vendors for maintenance, repairs, inspections, and emergency work orders. Managed maintenance requests and tracked them until completion, scheduling property inspections, contractor appointments, and preventive maintenance. Communicated with landlords, tenants, and vendors via phone, email, and property management software.

• Fiverr Sales Representative (B2B)

  Mitiwebsites · 2024 — 2025
  Generated and closed leads through SEO, follow-ups, upselling, and Zoom sales calls, which resulted in an increase in monthly sales. Managed CRM records and Jira tasks while coordinating with clients.

• Technical Support / Sales / Team support

  Asurion · 2018 — 2023
  Provided Tier 2 technical support for McAfee products, including installation, configuration, optimization, and security updates. Resolved issues related to computers, mobile devices, and home networks through phone, chat, and email. Maintained high customer satisfaction by ensuring fast and effective first-contact resolutions. Identified customer needs and promoted device protection and insurance plans.

• New Hire Team Lead

  Asurion · 2018 — 2023
  Trained and supported new hires on systems, workflows, and call handling procedures. Provided real-time assistance and coaching during live operations and helped agents achieve performance, quality, and compliance standards. Acted as a primary resource for onboarding and production-related inquiries.

• Duda Web Developer

  Simple.biz · 2022 — 2022
  Built and optimized websites using the Duda Editor, ensuring that each page achieved a 90% or higher SEO score while enhancing content, structure, and overall website performance.

• Customer Service Representative Tier2

  Iqor · 2016 — 2018
  Delivered customer support for billing, account, and service-related inquiries. Explained complex billing issues clearly and provided advanced troubleshooting and issue resolution. Generated and escalated tickets for complicated customer cases while retaining customers by suggesting appropriate discounts and solutions.

• Web Analysis and Design

  ACLC College · 2010 — 2012