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Michael L. — Senior NetSuite Administrator from Philippines

Michael L.

Senior NetSuite Administrator

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Michael L. is a dedicated NetSuite Administrator with over nine years of experience in ERP administration and business process optimization. Currently leading the support team at PCS Wireless, Inc., Michael excels in ensuring seamless NetSuite operations by resolving complex technical issues and maintaining system stability. He is adept at designing and deploying customizations, leveraging SuiteScript development, and crafting tailored dashboards and reports for enhanced business decision-making. Prior to this, at Oracle Netsuite Philippines, he provided vital technical support, specializing in integrations and database management. Michael has also contributed to Accenture Philippines as a Senior Software Engineer, supporting Oracle Fusion and database programming. With a Bachelor of Science in Information Technology from the Technological Institute of the Philippines, his expertise extends to roles and permissions management, data migration, and security compliance, making him an invaluable asset in the ERP domain.

Experience

  • Netsuite Administrator

    PCS Wireless, Inc. · 2021 — Present
    Lead a team providing NetSuite support, ensuring compliance with SLA targets for timely issue resolution. Conduct root cause analysis for complex technical and functional issues, documenting solutions. Maintain compatibility of customizations and scripts with NetSuite updates. Troubleshoot and resolve SuiteScript and workflow issues to uphold system performance. Design, develop, and deploy customizations such as SuiteScripts, workflows, and custom records. Create custom reports, dashboards, and saved searches to facilitate business decision-making. Oversee user roles and permissions, conducting access reviews for security compliance. Manage data migration, including bulk CSV imports and resolution of import issues. Provide end-user training and documentation on both standard and customized NetSuite functionalities.

  • Netsuite SuiteCloud Support Engineer

    Oracle Netsuite Philippines · 2020 — 2021
    Delivered technical support via email and phone for NetSuite customers, focusing on integrations, JavaScript coding, database management, and specific customer issues. Developed and updated review articles detailing documentation for common customer concerns.

  • Senior Software Engineer

    Accenture Philippines · 2017 — 2020
    Provided technical support related to Oracle Fusion. Managed database tasks and generated reports utilizing PL/SQL programming. Developed business solutions aimed at ensuring high customer satisfaction and created HCM extracts scheduled for notification distribution.

Skills & Expertise

ERP / Enterprise SystemsERP ConsultantDatabase Administration

Education

  • Bachelor of Science in Information Technology
    Technological Institute of the Philippines, Q.C. · 2013 — 2017