Michael F.
Senior Operations Manager
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EnglishTagalog
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About
Michael N. is an accomplished operations and administrative leader with over 15 years of experience across various industries, including telecommunications, education, business development, and community engagement. Skilled in organizational management, he has successfully led diverse teams, overseeing operations to secure goals and strategic developments for businesses and non-profits alike. His adept use of tools such as Notion and Google Workspace has led to remarkable improvements in operational processes. As a consultant for Global Sk1lls Training Center Inc., he achieved a 35% boost in operational efficiency through standardized processes. Previously, as an Operations Manager at Flexilight Solutions, he managed teams to complete over 2,000 telecommunications projects monthly, enhancing service efficiency by 25%. Furthermore, his tenure as a Financial Consultant at Allianz PNB Life Insurance saw him advising over 50 clients on their financial portfolios. These roles highlight his expertise in client relations, strategic planning, and business development, underscoring his role as a pivotal force in operational excellence and market growth.
Experience
Consultant
Global Sk1lls Training Center Inc. · 2025 — 2026Implemented standardized business processes that increased operational efficiency by 35%. Provided advice on initiatives supporting revenue growth exceeding ₱3.5M for the business unit. Created SOPs that reduced onboarding time by 60% and enhanced process compliance. Conducted analyses of business operations, identifying opportunities for improvement.Group Business Manager / Executive Assistant
Global Sk1lls Training Center Inc. | Super-Sari Rice Trading | PH-Based E-Commerce Startup | Vocational Education Startup · 2025 — 2026Oversaw daily operations across four business units, ensuring effective coordination of administrative, financial, sales, and project activities while aiding executive decision-making. Ensured successful execution of projects in training, retail, and e-commerce environments, meeting deadlines and quality objectives. Enhanced operational efficiency and mitigated process bottlenecks through workflow optimization and performance tracking.Financial Consultant
Allianz PNB Life Insurance · 2024 — 2025Provided guidance to over 50 clients regarding life insurance, retirement, and wealth protection solutions. Conducted financial needs analyses and recommended tailored insurance and investment products, achieving high client satisfaction. Developed and maintained a pipeline of over 100 prospects through various outreach activities.Vice-President
Breakthrough Generation Skills Development and Training Center Inc. · 2018 — 2025Assisted in the development of strategic plans and organizational policies to facilitate long-term growth. Collaborated with management and stakeholders to deliver quality vocational training programs and supported efforts in community development.Product Specialists-Business Partner
Eagle’s Eye Dashcam and Car Accessories Shop · 2021 — 2024Consulted with over 50 customers each month on dashcams and automotive accessories, employing consultative selling techniques to enhance product adoption. Demonstrated product features and installation requirements, contributing to the achievement of sales targets. Handled customer inquiries and after-sales service requests effectively.Operations Manager
Flexilight Solutions and Telecommunication Inc. · 2021 — 2022Managed telecommunications operations, supervising area teams to achieve successful completion of over 2,000 installation and maintenance projects each month. Introduced operational procedures that improved service efficiency by 25% and reduced project delays. Oversaw scheduling and resource allocation to ensure timely delivery of services.Provincial Manager
Flexilight Solutions and Telecommunication Inc. · 2020 — 2021Directed operations for telecommunications across the province, managing four area supervisors and field teams in the execution of over 1,500 projects monthly. Enhanced service coverage and reduced completion times through effective workforce planning. Collaborated with local government units and contractors to ensure compliance and operational success.Area Manager
Flexilight Solutions and Telecommunication Inc. · 2019 — 2020Supervised telecommunications operations across designated territories, overseeing the work of over 30 field sales associates to complete 1,500+ projects monthly. Improved service delivery by coordinating daily schedules and workforce deployment. Built relationships with local clients and contractors to foster business growth.DSWD 4 P’s Facilitator
Department of Social Welfare and Development · 2017 — 2018Facilitated Family Development Sessions for over 700 beneficiary households, promoting essential education and health programs. Conducted household assessments and monitored compliance for 500+ beneficiaries, ensuring thorough documentation and support services availability.Assistant Skills Trainer
Greenmont System · 2016 — 2017Supported the delivery of technical training programs for over 100 trainees, improving participant engagement through the preparation of training materials and classroom logistics. Monitored trainee performance and provided coaching to facilitate skill development.College Instructor
Asian Institute of E-Commerce · 2015 — 2016Delivered lectures to over 280 college students, focusing on enhancing student engagement and course completion. Developed instructional materials aligned with academic standards and maintained accurate records of student progress.Channel Partner - Agency Owner
Citi of David Enterprise - Accredited Partner PLDT/SMART · 2014 — 2015Managed over 100 customer accounts by promoting telecommunications products, consistently achieving sales goals. Fostered relationships with clients to enhance customer acquisition and coordinated the application process for service installations.Administrative Pastor
The Redeemed Christian Church of God City of David Philippines - Dagupan Parish · 2012 — PresentDirected church administration and ministry operations, ensuring the efficient execution of weekly services and events. Managed church documentation and coordinated activities with volunteers to enhance community engagement.Pastor-in-Charge | Assistant Pastor | Youth Pastor
Church of God World Missions of the Philippines Inc. · 2005 — 2012Led church operations and community outreach for a congregation of over 100 members, managing administrative functions and organizational communications. Planned and coordinated worship services and developed leadership programs to facilitate community growth.
Skills & Expertise
Education
- Associate in TheologyBible Research Christian College · — — 2008
- High SchoolDaniel Maramba National High School · — — 2003
- Elementary SchoolEast Central School · — — 1999
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