michael J.

Michael J. G. is a highly organized and customer-focused professional with nearly five years of experience in the Business Process Outsourcing (BPO) industry. Based in Olongapo City, Philippines, he excels in providing voice, chat, and email support, maintaining professionalism and customer satisfaction in fast-paced environments. His roles have involved resolving customer concerns, inquiries, and service requests, with a strong emphasis on managing high-volume interactions and maintaining accurate records. Skilled in customer service, communication, and problem-solving, Michael has demonstrated proficiency with Google Workspace and Microsoft Office to enhance productivity. Additionally, his expertise includes using AI tools such as ChatGPT and productivity platforms like Canva to streamline workflow. He has further experience as a Front Desk Associate at Subic Park Hotel and as a Tour Guide at Subic Bay Metropolitan Authority, showcasing his adaptability across various customer-facing roles. Michael is also well-prepared for remote work, equipped with suitable technology and a flexible schedule accommodating US, UK, and AU time zones.