Michael A.
Junior Customer Service Representative
Actively lookingNew to PlatformAbout
.COVER LETTER MICHAEL ORQUIA Parañaque City, Metro Manila, Philippines | 0931 173 8574 | [email protected] Dear Hiring Manager, I am writing to express my interest in opportunities that require strong English communication, customer service, and professional interpersonal skills. I bring nearly five years of BPO experience supporting customers across financial services, telecommunications, energy, and subscription-based services. My experience includes supporting PayPal customers with account recovery, access, transaction concerns, and potential fraud; assisting DISH Network customers with plans, upgrades, products, and service options; and providing customer support for energy and utility services. These roles strengthened my ability to listen carefully, communicate clearly, resolve concerns, follow procedures, and maintain professionalism in customer-facing environments. I am particularly interested in customer support, contact center, English tutoring, communications, and voice-based opportunities where strong spoken and written English is valued. I am adaptable, dependable, comfortable learning new systems, and able to work independently or as part of a team. Thank you for considering my application. I would welcome the opportunity to discuss how my communication skills, customer-facing experience, and adaptable work style can contribute to your organization. Sincerely, Michael Orquia
Why hire me
Employers should hire me because I bring proven customer service experience, strong English communication skills, and the adaptability to succeed in fast-paced, customer-focused environments. With nearly five years of BPO experience supporting accounts including PayPal, DISH Network, and energy services, I understand the importance of accuracy, professionalism, active listening, and effective problem-solving. I am dependable, resourceful, quick to learn, and comfortable working independently or as part of a team. I take pride in treating every customer interaction as an opportunity to represent my employer well, resolve concerns, and create a positive experience. I bring a strong work ethic, a service-first mindset, and the flexibility to contribute wherever my skills are needed.
Experience
CUSTOMER SERVICE AGENT
BBD Media Services · 2025 — 2026Supported customers with inquiries related to solar power systems and home gas subscriptions.BODYGUARD
null · 2023 — 2024Provided personal protection for Congresswoman Sol Aragones during Laguna Local Elections and for Taiwanese businessman Michael Tann.PRODUCT CONSULTANT
INSPIRO · 2021 — 2022Guided customers through satellite plan upgrades and product offerings.CUSTOMER SUPPORT TEAMMATE
EPERFORMAX BPO & CONTACT CENTERS · 2019 — 2021Provided assistance to customers for account recovery and fund access, addressed inquiries regarding processes and applications, and helped identify fraudulent activities and unknown transactions.
Skills & Expertise
Education
- Bachelor in Human BiologyUniversity of Cincinnati
Photos
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