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Michael J. — Mid-Level Banking Service Officer from Philippines

Michael J.

Mid-Level Banking Service Officer

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Michael John M. is an experienced Service Officer at Maybank Philippines Inc., a prominent player in the banking industry. Throughout his career, he has excelled in client on-boarding and account monitoring, leveraging his expertise to support both individual and corporate accounts. In his current role, he oversees cashiering functions, performs end-of-day verifications, and manages large debit check transactions, ensuring adherence to rigorous protocols to protect the bank's interests. Michael's past roles, including Roving Teller and Service Associate, highlight his adeptness in transactional banking, efficient deposit account servicing, and meticulous KYC procedures. He also plays a crucial part in cross-selling bank products, contributing to the sales force with a notable track record in Consumer Loan products and Bancassurance. His educational background in biology and agriculture from the University of the Philippines further underpins his capabilities in analytical and organizational tasks, essential in his current responsibilities. Michael's professional journey is a testament to his commitment to merging customer service excellence with operational precision.

Experience

  • Service Officer

    Maybank Philippines, Inc · 2020 — Present
    Assumed role as custodian of cash and accountable forms, completing cashiering tasks and verifying cash at the end of the day. Authorized branch transactions and processed large debit check transactions. Engaged in relationship building with customers, managed account-related inquiries, and ensured compliance with operational procedures.
  • Service Associate

    Maybank Philippines, Inc · 2012 — 2019
    Served as the branch's frontline representative, greeting walk-in customers and overseeing account openings and term deposit transactions. Conducted due diligence for Know Your Customer (KYC) requirements, ensured proper documentation, and maintained accurate Customer Information Files (CIF). Acted as co-custodian of cash in the vault, handled customer complaints, and ensured adherence to service delivery standards.
  • Roving Teller/Service Assistant

    Maybank Philippines, Inc · 2007 — 2011
    Handled teller functions and processed over-the-counter transactions to deliver prompt banking services. Managed deposit account servicing, including deposits, withdrawals, and monetary transactions while ensuring the security of the Bank's assets and records.

Skills & Expertise

Education

  • Bachelor of Science in Biology
    University of the Philippines Baguio · 2004 — 2007
  • Bachelor of Science in Agriculture
    University of the Philippines Los Baños · 2003 — 2004
  • High School Diploma
    Urdaneta City National High School · 1999 — 2003
  • Elementary School Diploma
    Urdaneta I Central School · 1993 — 1999

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