Michaela M.
Mid-Level Spa Manager
Open to offersNew to PlatformAbout
Michaela M. has established herself as a seasoned professional in the skincare and spa industry, currently serving as a Spa Manager at The Nail Spa. With extensive experience dating back to her early roles as a beauty therapist, Michaela advanced through various positions including Salon Manager, Clinic Manager, and Treatment Manager, where she gained proficiency in stock management, treatment menu development, and budget control. Her tenure at leading establishments, such as The Spa at Mandarin Oriental-Doha and Heavenly Spa by Westin, highlights her ability to implement effective marketing strategies and uphold top-tier service standards. Michaela is adept at fostering team productivity through consistent training and ensuring compliance with hygiene standards to enhance customer retention. Her robust background in planning and coordination, alongside skills in lead generation and performance monitoring, cements her reputation as a dynamic leader in the spa and beauty sector.
Experience
Clinic Manager
Prive Aesthetic Clinic-Pre-Opening · 2022 — 2023Focused on the development of treatment menus and SOPs. Managed budgets and tracked inventory to enhance business performance. Addressed customer inquiries and complaints to provide superior service.Spa Manager
The Nail Spa · 2023 — PresentImplemented SOPs for treatments to boost team performance and service quality. Managed inventory and budgeting while developing marketing strategies in collaboration with internal teams.Treatment Manager
The Spa at Mandarin Oriental-Doha · 2021 — 2022Oversaw the creation of company policies and procedures. Trained new staff to ensure service consistency and quality. Developed treatment menus and standard operating procedures (SOP). Established budgets and tracked stock levels to support sales objectives.Assistant Spa Manager
null · 2019 — 2022Oversaw staff performance and scheduling to maintain adequate staffing levels. Followed hygiene standards and company policies to manage operations effectively.Supervisor
null · 2017 — 2019Monitored and motivated the team to achieve performance targets while ensuring high-quality customer service standards.Personal Assistant
null · 2014 — 2016Assisted in operational tasks while supporting team dynamics within the organization.Salon Manager
Erosha Boutique Bella Vi Beauty Salon · 2013 — 2014Administered facial and body treatments while maintaining current knowledge of treatment procedures. Developed training programs to enhance team performance and customer service quality.Beauty Therapist
Desiree Health and Beauty Salon · 2011 — 2013Engaged directly with clients to provide beauty treatments and maintained knowledge of product offerings. Built strong relationships to ensure client retention.
Skills & Expertise
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