Michelle M.
Junior Virtual Assistant
Open to offersNew to PlatformAbout
Michelle I. is a highly versatile Virtual Assistant, Social Media Manager, and Online English Teacher known for her robust capabilities in administrative support, digital content creation, and customer service. Operating from Malanday, Marikina City, she skillfully manages workflows using tools like Trello and Discord, and is proficient in content creation and community management for platforms such as Instagram, Facebook, and TikTok. In her role at The VA Bar, Michelle demonstrated expertise in designing cohesive visual frameworks and optimizing schedule flows. Her ability to build targeted B2B data rosters and engage in effective email marketing showcases her data entry and CRM proficiency. Previously, as a Customer Service Representative at Alorica, Michelle adeptly guided patient inquiries and resolved billing anomalies, adhering to strict compliance standards. As an Online ESL Teacher at Jiaozi Tutor, she delivered comprehensive English curricula. Michelle's educational background includes a Bachelor of Technical Vocational Teacher Education with a major in Food Service and Management from Northwest Samar State University, along with a TEFL Certification.
Experience
Virtual Assistant Trainee
The VA Bar · 2024 — 2024Managed daily calendar tasks, streamlined scheduling processes, and assembled accurate reports and administrative documentation. Created visual content across multiple platforms using Canva to ensure brand consistency and handled scheduling and engagement tracking for posts on Facebook, Instagram, and TikTok. Developed targeted B2B data lists through scraping and manual research, ensuring quality by filtering leads based on specific metrics. Composed professional newsletters and segmented audiences for improved email marketing performance. Enhanced LinkedIn profiles to increase visibility and networking potential.Customer Service Representative (Healthcare Account)
AloricaProvided guidance to patients on complex medical policies, claim processing, and benefits with a focus on accuracy and empathy. Handled billing issues, coordinated appointment scheduling, and expedited administrative tasks. Ensured compliance with quality standards and data regulations while managing sensitive information.Online ESL Teacher
Jiaozi TutorCreated and delivered engaging online English curricula covering writing, reading comprehension, speaking, and listening skills. Assessed student abilities through tailored assignments and provided constructive feedback based on performance metrics.Home School Teacher & Private Academic Tutor
Private PracticeDeveloped and delivered individualized learning modules for primary and secondary subjects, focusing on simplifying complex concepts for diverse age groups. Tracked student progress and reported developmental outcomes to parents and stakeholders.Travel Specialist
Traveloaded Tour Assistance ServicesCoordinated comprehensive travel itineraries for domestic and international trips, including transportation, accommodations, and activities tailored to client budgets. Provided insights on visa requirements and local customs.Cashier, Barista, & Server
Relax CaféProcessed various transactions securely while maintaining accuracy in cash handling. Prepared food and beverage items according to established quality and presentation standards.On-the-Job Teaching Trainee
San Policarpio National High SchoolDeveloped teaching resources and instructional materials for classroom use. Facilitated workshops and supported mentors in lesson planning.On-the-Job Teaching Trainee
Rafael Lentejas Memorial School of FisheriesEvaluated classroom management metrics and instructional strategies. Assisted in grading student submissions and managing administrative records.
Skills & Expertise
Education
- Bachelor of Technical Vocational Teacher Education | Major in Food Service and ManagementNorthwest Samar State University · — — 2023
- Licensed Professional Teacher (LPT)Professional Regulation Commission
Photos
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