Michelle

Michelle T. is a seasoned retail professional with over 12 years of experience in the fashion industry, notably in commercial management, leading multidisciplinary teams, and operating high-volume stores. Her career is marked by a robust ability to analyze business indicators (KPIs), engage in strategic planning, optimize processes, enhance customer experience, and develop talent. She holds a degree in Psychology from the Universidad San Martin de Porres. Her professional journey includes roles such as a sales promoter at Adidas, customer service executive at Falabella, section head at Forever 21, and culminating as a Store Manager at H&M overseeing multiple locations. Her skills are accentuated by expertise in conducting performance reviews, maintaining customer service standards aligned with company values, and supervising visual merchandising standards. Michelle is adept in Microsoft Office and fluent in English, with significant achievements in meeting and exceeding commercial targets, talent development, recruitment, training, and implementing productivity improvement plans.