Michelle S.
Junior Content Moderator
Open to offersNew to PlatformAbout
Michelle M. holds a Bachelor of Science in Administration with a specialization in Marketing from Holy Angel University. Her career has traversed various roles and industries, demonstrating her versatility and commitment to professional growth. At Concentrix in Malaysia, she served as an Advisor I - Content Moderator for ByteDance and Google, where she utilized her content review and analysis skills. Her experience at Majorel Philippines Corp. emphasized her proficiency in customer service as a Customer Service Representative II. Previously, Michelle gained extensive administrative expertise as a Virtual Assistant for Working International Resourcing Ltd. in New Zealand. She also excelled in event coordination and management in the hospitality sector with Yas Island Rotana in Abu Dhabi. Her technical proficiency includes being computer literate with knowledge of MS Word, Excel, and PowerPoint, and she can type at a speed of 50 words per minute. Her foundation in these areas stems from earlier roles at Al Bustan Rotana Hotel in Dubai, where she began her career in food and beverage reservation and secretarial duties.
Why hire me
Dedicated and results-oriented professional with nearly 15 years of diverse experience spanning the hotel, BPO, and virtual assistance industries. Strong background in customer service, hospitality operations, administrative support, and content moderation. Proven ability to manage customer interactions, resolve complex issues, maintain high service standards, and support business operations in fast-paced environments. Experienced in handling administrative tasks, scheduling, data management, reporting, and client communication while ensuring accuracy and efficiency. Skilled in content moderation, policy compliance, quality assurance, and maintaining safe online environments. Recognized for excellent communication skills, attention to detail, adaptability, and a commitment to delivering exceptional customer and client experiences.
Experience
Advisor I- Content Moderator (BYTEDANCE)
Concentrix -SCGS (Malaysia) SDN. BHD. · 2025 — 2025Moderated content for BYTEDANCE, ensuring compliance with community guidelines and maintaining quality standards.Advisor I- Content Moderator (GOOGLE)
Concentrix -SCGS (Malaysia) SDN. BHD. · 2022 — 2024Oversaw content moderation for GOOGLE, focusing on compliance with established policies and guidelines.Customer Service Representative II (CSR II)
Majorel Philippines Corp. · 2021 — 2022Engaged with customers to address inquiries, resolve issues, and delivered support in a customer service capacity.Administrator (Virtual Assistant/Remote)
Working International Resourcing Ltd. · 2019 — 2020Provided administrative support as a virtual assistant, managing various tasks remotely to ensure efficient operations.Administrator (Virtual Assistant/Remote)
Working International Resourcing Ltd. · 2017 — 2018Handled remote administrative tasks as a virtual assistant, facilitating smooth operational processes.Personal Assistant
Beepo Inc. · 2016 — 2016Supported executives by performing administrative duties and managing day-to-day tasks efficiently.Office and Accounts Manager
Kiwi Assess New Zealand (Assessment Center) · 2014 — 2015Managed office operations and accounts, ensuring effective functioning of the assessment center.Events Coordinator
Yas Island Rotana (4*) · 2010 — 2010Coordinated events within the Events and Catering Department, managing logistics and client interactions.F & B Secretary
Yas Island Rotana (4*) · 2009 — 2010Executed administrative tasks in the F & B Department, supporting operations and management.F & B Secretary
Al Bustan Rotana Hotel (5*) · 2008 — 2009Performed secretarial duties within the F & B Department, aiding in departmental operations.F & B Reservation Clerk
Al Bustan Rotana Hotel (5*) · 2007 — 2008Handled F & B reservations, ensuring a smooth booking process for guests.On-the-Job Training
Accord Savings Bank · 2002 — 2003Participated in on-the-job training, gaining practical experience in a banking environment.
Skills & Expertise
Education
- Bachelor of Science in Administration Major in Business Management (with an area of specialization in Marketing)Holy Angel University · 2002 — 2003
- SecondaryHoly Angel University · 1998 — 1999
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