Michelle C.
Junior Healthcare Billing Specialist
Open to offersNew to PlatformAbout
Michelle C., based in Mandaluyong City, Philippines, is an accomplished professional with four years of experience in healthcare billing, customer support, and web design. Her career spans key roles such as a Medical Biller at Ruby Staffing International and Website Associate Phone CS at Sutherland Global. At Ruby Staffing International, she managed billing for over 20 provider groups, improving operations in sedation anesthesia, nursing home, and gastroenterology services by employing her expertise in ICD-10 & CPT Coding and insurance verification. She also excelled at reducing claim rejection rates through proper coding and documentation. Her tenure at Sutherland Global honed her skills in handling high-volume customer inquiries and utilizing CRM systems for precise issue documentation. Prior to this, as a Wix Web Designer at Telus International, she developed functional websites ensuring cross-device compatibility. Michelle holds a Bachelor of Science in Business Administration from Jose Rizal University and is proficient in tools such as EHR/EMR systems and Microsoft 365.
Experience
Medical Biller
Ruby Staffing International · 2025 — 2026Oversaw billing processes for multiple provider groups, managing services in sedation anesthesia, nursing homes, and gastroenterology. Processed and submitted medical claims with attention to verifying patient insurance eligibility and benefits. Ensured proper coding and documentation to minimize claim rejection rates while maintaining patient billing records in compliance with HIPAA regulations.Website Associate Phone CS
Sutherland Global · 2023 — 2025Handled multiple support tickets daily through CRM systems, accurately documenting customer interactions and escalating critical issues in a timely manner. Addressed high-volume customer inquiries across email, chat, and phone, effectively resolving complex problems to uphold high satisfaction rates. Applied problem-solving skills to meet diverse customer needs.Wix Web Designer
Telus International Philippines · 2021 — 2023Created, maintained, and updated websites using HTML and various modern design tools, ensuring compatibility across devices. Collaborated with clients to gather requirements and deliver intuitively designed user interfaces.
Skills & Expertise
Education
- Bachelor of Science in Business AdministrationJose Rizal University · 2024 — 2025