Michelle R.
Mid-Level Cleaning Services Manager
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About
Michelle R. is a seasoned entrepreneur and owner of Checkload Pty (Ltd), a respected entity within the cleaning services sector based in Tshwane Municipality, South Africa. With a strong foundation in IT, Michelle holds a Diploma in Microsoft Development from Damelin and various certifications from CompTIA. Her technical prowess includes SQL Query, C++ Programming, and system integration. Transitioning her skills into entrepreneurship, she effectively manages client acquisition, scheduling, quality control, and financial management, ensuring operational efficiency. Previously, Michelle was a Co-Founder and Supervisor at Flowing Point Co-op, where she managed day-to-day cleaning operations and staff supervision. She also has a history in IT with roles at Redlinx and GijimaAst, focusing on troubleshooting, configuration control, and helpdesk support. Michelle's diverse background in both technology and business makes her a versatile and effective leader. Her commitment to quality is underscored by implementing safety protocols and optimizing resource management in her current venture.
Experience
Owner and Cleaner
Checkload Pty (ltd) · 2019 — PresentManaged all facets of residential cleaning services, including client acquisition, scheduling, and maintaining quality control. Developed cleaning protocols to ensure customer satisfaction and repeat business. Hired, trained, and supervised staff to uphold service standards. Established workflows for daily operations to ensure timely delivery. Coordinated travel and route planning to optimize fuel costs. Managed inventory of cleaning supplies for cost-efficiency and quality. Implemented safety protocols and ensured compliance with industry regulations for cleaning and chemical handling. Tracked business performance and financials, including budgeting and expense management.Co-Founder
Flowing Point Co-op · 2014 — 2017Maintained client records and service agreements while overseeing the cleaning and maintenance tasks. Supervised other maintenance personnel, assigning jobs and monitoring progress for satisfactory completion. Kept routine records such as time cards and ensured cleaning supplies were well-stocked. Responsible for the overall upkeep of the facility which included sweeping, vacuuming, mopping, taking out trash, and disinfecting surfaces.PC Technician
Redlinx · 2008 — 2009Engaged in product assembly and followed ISO 9001:2000 processes. Responsible for quality assurance and quality control, troubleshooting, and configuration control. Managed embedded hardware and software integration, as well as desktop and laptop software installation. Provided general IT and user administration, along with basic coding tasks as per defined specifications.Technical Support
IEC South Africa · 2006 — 2006Provided helpdesk support as a technician, including telephonic assistance and logging of calls. Assisted with network connection issues during the DRC elections.Junior Technician
GijimaAst · 2006 — 2006Involved in the installation of EPO and conversions for Old Mutual. Conducted PC installations and prepared internet kiosk machines for ABSA. Set up new user profiles for FNB and handled troubleshooting and configuration tasks for Dell and HP PCs.
Skills & Expertise
Education
- Diploma in Microsoft DevelopmentDamelin
- Entrepreneur Advanced CourseUniversity of Pretoria
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