Michelle M.
Mid-Level Sales Operations Manager
Open to offersNew to PlatformAbout
Michelle R. is an accomplished Sales Manager specializing in driving operational efficiency and revenue growth across various sectors. Currently, at Concentrix, she leads comprehensive sales operations focusing on data integrity and process optimization, acting as a pivotal liaison to facilitate seamless order lifecycles and cross-functional communications. Her tenure at Teletech saw the successful development and execution of targeted Google Ads strategies, ensuring maximum ROI and reduced cost-per-acquisition. Michelle has a robust background in managing complex client relationships from her previous role at QuantumLinx, where her strategic campaign execution consistently boosted client satisfaction and revenue growth. She also excelled at ANZ Bank, where she spearheaded outbound sales operations, achieving significant credit card conversion metrics across Singapore-based accounts. With a solid grounding in organizational management from her time as an Office Manager at Evolv On Demand, Michelle is adept at standardizing procedures for enhanced company effectiveness. Her educational foundation in legal management from Far Eastern University complements her strategic business acumen. Michelle employs a mix of Google Workspace, CRM Platforms, strong SEO prowess, and comprehensive sales forecasting capabilities to propel businesses towards achieving their strategic goals.
Experience
SALES OPERATIONS MANAGER
CONCENTRIX · 2021 — PresentServe as the subject matter expert in sales operations, overseeing data integrity and end-to-end sales processes throughout the renewal cycle. Act as the main point of contact for resolving bottlenecks and managing complex order lifecycles while providing leadership with insights that transform performance data into strategic recommendations.SALES MANAGER
TELETECH · 2014 — 2021Create and implement Google Ads strategies across multiple platforms, including Search, Display, YouTube, and Performance Max to support business objectives. Oversee the campaign lifecycle from account architecture to audience targeting and optimization to improve ROI and reduce cost-per-acquisition, translating data into actionable marketing strategies.OFFICE MANAGER
EVOLV ON DEMAND · 2013 — 2014Enhance organizational effectiveness by developing and enforcing standardized office policies, procedures, and service protocols. Manage essential administrative tasks such as staff recruitment, records management, and inter-agency communications to maintain operational efficiency.ACCOUNT MANAGER
QUANTUMLINX · 2011 — 2013Foster key client relationships by formulating and executing online sales and marketing strategies throughout the business cycle. Ensure client satisfaction and revenue growth through methodical progress reporting and campaign optimizations, while conducting daily analytical reviews to address operational challenges.OPERATIONS MANAGER
ANZ BANK · 2010 — 2011Lead outbound sales operations for Singaporean accounts, achieving substantial new credit card acquisitions while maintaining high application completion rates. Work closely with marketing and product teams to implement promotional campaigns, guiding a large team in managing leads, enhancing sales tracking systems, and providing strategic reports.PROGRAM MANAGER
STARTEL COMMUNICATIONS · 2010 — 2010Improve operational efficiency and compliance through the establishment of performance standards and training programs aimed at reducing average handle time. Initiate lead generation strategies and maintain direct reporting to executive leadership.TEAM MANAGER
BPO TELESERVICES · 2009 — 2010Oversee operations for Careline, Technical Support, and Admin teams, ensuring the achievement of KPIs related to customer satisfaction and technical resolutions. Guide recruitment, training, and the implementation of performance incentives to foster personnel development and operational success.TEAM LEADER
APAC CUSTOMER SERVICES · 2006 — 2009Enhance team performance by introducing process improvements and quality assurance guidelines. Manage the entire employee lifecycle, from recruitment to performance coaching, to consistently meet customer experience and retention goals.TEAM LEADER
AMBERGRIS SOLUTIONS · 2003 — 2006Drive operational performance and revenue by meeting sales and internal KPIs through team management and the enforcement of standardized operating procedures. Launch new programs and strategies to strengthen service quality and efficiency.
Skills & Expertise
Education
- AB Legal ManagementFar Eastern University · 2001 — 2004