Michelle C.

An experienced Amazon Account Manager and Amazon Case Manager or Reimbursement Specialist with nearly 9 years of success supporting sellers on Amazon Seller Central. My background includes managing reimbursement cases for inventory lost or damaged in Amazon fulfillment centers at Getida, where I meticulously filed cases, provided critical documentation, and tracked outcomes to ensure accurate compensation for sellers. Previously, at Concentrix, I resolved complex seller issues ranging from listing errors and policy violations to shipment and FBA discrepancies. I offer in-depth expertise in catalog management, including the optimization of product listings and troubleshooting technical challenges, and has consistently collaborated with internal teams to streamline operations and maintain inventory accuracy within the e-commerce sector.