MICHELLE F.
Senior Retail Operations Manager
Open to offersNew to PlatformAbout
Michelle V. is an experienced professional with a background in retail management, dental administration, and sales and marketing. As a Store Manager at Levi Strauss Asia Pacific Division in Singapore from 2020 to 2024, Michelle managed daily operations, handled email & calendar management, executed sales strategies, monitored KPIs, and coordinated staff schedules. Prior to this, she served as an Assistant Store Manager at Jay Gee Melwani PTE. LTD., supporting sales planning, staff training, and compliance documentation within the fashion retail sector. Michelle also held roles as a Dental Nurse cum Receptionist and Remote Dental Admin Assistant, overseeing appointment scheduling, patient records, and billing in the dental industry. Her earlier experience as Sales & Marketing Officer at Marketing Convergence Inc. involved campaign execution, vendor coordination, and KPI reporting. She is proficient in Microsoft Office, Canva, dental and POS systems, and WhatsApp Business, reflecting strong administrative and operational capabilities across diverse business environments.
Experience
Remote Dental Admin Assistant
About Braces Dental & Surgery · 2025 — 2026Provided remote administrative support for clinic operations, ensuring appointment scheduling, data entry, and patient record updates remained accurate and confidential. Facilitated billing and payment tracking as well as handled inquiries across WhatsApp, phone, email, and SMS platforms.Dental Nurse cum Receptionist
About Braces Dental & Surgery · 2024 — 2025Coordinated patient appointment scheduling, confirmations, and rescheduling activities. Responded to daily inquiries through WhatsApp, phone, email, and SMS channels. Maintained and updated digital records and patient information with accuracy. Managed billing, payment processing, and follow-up actions, supporting clinic operations remotely while adhering to data confidentiality protocols.Store Manager (LEVI'S)
Levi Strauss Asia Pacific Division PTE. LTD. · 2020 — 2024Directed daily store operations, handled administrative reporting, and maintained documentation. Developed and implemented sales strategies for both daily and monthly targets. Oversaw KPI monitoring, produced sales reports, and delivered management insights. Structured staff schedules, tracked attendance, and organized manpower allocation. Managed customer escalations to uphold satisfaction levels and supervised inventory monitoring, stock reporting, and visual merchandising processes.Assistant Store Manager
Jay Gee Melwani PTE. LTD. (LEVIS Brand) · 2011 — 2020Aimed to achieve both individual and store sales targets by applying effective sales planning and execution. Tracked daily sales performance, managed POS and KPI report preparation, and participated in staff scheduling and training coordination. Maintained operational compliance, conducted records management, and supported relationship building with customers.Sales & Marketing Officer
Marketing Convergence Inc. - SM Advantage/Prestige Loyalty card · 2006 — 2011Formulated and supported sales and marketing strategies, managed annual planning and budget processes, and implemented promotional campaigns across various branches. Supervised the distribution of marketing collaterals and ensured campaign timelines were met. Coordinated partnerships with vendors and internal teams, prepared performance reports, and organized sales trainings and related documentation, including administrative recordkeeping.
Skills & Expertise
Education
- Bachelor of Science in Business Administration Major in ManagementPamantasan ng Lungsod ng Pasig · 2000 — 2004
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