Michelle L.
Mid-Level GDPR Compliance Specialist
Open to offersNew to PlatformAbout
Michelle G., an experienced CS-Technical Support and GDPR Compliance Specialist, has a diversified professional background rooted in customer service, technical support, and data privacy. Her role as a GDPR Compliance Officer at Rebtel | Flatworld Solutions involved managing GDPR deletion and data requests, verifying customer identities, and coordinating complex cases with internal teams. Michelle also excelled as an Operations Specialist, investigating payment, fraud, risk, and service issues, preparing reports, and using tools like Datadog and Jira to monitor incidents. Her experience as a 2nd-Tier Technical Specialist allowed her to resolve complex technical issues, handle escalated support cases, and support service health monitoring. Earlier in her career, Michelle served as a Customer Service Representative, where she handled email and live chat support using Zendesk. Her technical skills are complemented by her knowledge of tools such as Asana, Hydra, and Adyen. Michelle holds a Master of Science in Information and Communication Technology from STI College, Santa Mesa.
Experience
GDPR Compliance Officer
Rebtel | Flatworld Solutions Inc. · 2025 — 2026Managed GDPR deletion and data requests, verified customer identities, and reviewed account and payment information for accuracy. Tracked GDPR cases and their deletion statuses while coordinating complex cases with internal teams and maintaining precise confidential records.Operations Specialist
Rebtel | Flatworld Solutions Inc. · 2025 — 2026Investigated payment, fraud, risk, and service-related issues. Addressed operational escalations and follow-ups, monitored incidents using Datadog and Jira, and prepared reports to identify service trends while coordinating with internal teams and providers.2nd-Tier/Level – Technical Specialist
Rebtel | Flatworld Solutions Inc. · 2022 — 2025Resolved technical and account issues of a complex nature, handled escalated support cases, and investigated fraud and chargeback situations. Monitored service health via Datadog and escalated system issues to the operations team while supporting calling, app, and payment-related inquiries.1st-Tier | Customer Service Representative
Rebtel | Flatworld Solutions Inc. · 2017 — 2022Assisted customers through email and live chat, addressing various issues such as login, connection, and account-related problems. Handled customer complaints and inquiries while accurately documenting cases in Zendesk and escalating complex issues to Tier 2.CSR – Fashion Consultant
Offsourcing Philippines, Inc. · 2016 — 2017Provided assistance to customers via phone, email, and chat by offering product and sizing information. Managed orders, shipping, and return processes, while accurately recording customer interactions in CRM systems and recommending products based on customer needs.Photo Editor / Graphic Artist
ImageWorld Digital Printing Inc. · 2011 — 2015Edited and enhanced photos for printing, performed color correction and retouching, and prepared print-ready images and layouts. Engaged in the design of flyers, brochures, posters, and signage, ensuring artwork quality before production.
Skills & Expertise
Education
- UndergraduateAMG-Skilled Hands Technological College, Bulacan, PH · 2014 — Present
- GraduateAMG-Skilled Hands Technological College, Bulacan, PH · 2007 — 2010
- Master of Science: Information and Communication TechnologySTI College, Santa Mesa, Metro Manila , PH
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