Post a Job Free
118 viewsTalent
Michelle P. — Junior Customer Support and Sales Specialist from Philippines

Michelle P.

Junior Customer Support and Sales Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Michelle P. is a seasoned Customer Support & Sales Specialist with more than two years of hands-on experience in customer service, sales, and retention within the pest control, financial services, and telecommunications industries. At Ubiquity Global Services for EcoShield Pest Solutions, Michelle achieved a team-leading 59% lead-to-service conversion rate, assisted clients with selecting pest control services, and contributed to customer loyalty initiatives. As a Loan Specialist at Service First, she focused on lead generation through cold calling, guided clients through loan applications, and consistently met sales pipeline management targets while ensuring compliance. At Transcom Worldwide, Michelle handled billing inquiries, provided customer retention solutions, upsold services for Comcast, and earned the highest Net Promoter Score on her team. She has demonstrated proficiency in HubSpot CRM, customer data management, and retention strategies across diverse B2C environments.

Experience

  • Sales & Retention Representative

    Ubiquity Global Services | EcoShield Pest Solutions
    Converted 59% of leads into active services and managed a high volume of calls while ensuring customer satisfaction and accuracy. Provided customers with clear explanations of pest control treatment plans and was moved to the retention team during off-peak seasons to enhance customer loyalty.

  • Loan Specialist

    Service First
    Utilized cold calling to generate leads and assisted clients through the loan application procedures. Met or surpassed sales targets consistently, all while adhering to regulatory standards and offering personalized financial solutions to build client trust.

  • Customer Service Representative

    Transcom Worldwide
    Addressed billing inquiries, retention initiatives, upselling, and provided technical support for Comcast customers. Maintained the highest Net Promoter Score (NPS) in the team by enhancing customer relationships through effective communication and problem-solving.

Interested in this professional?

Sign in as an employer to save this profile or invite Michelle P. to a job.

Sign in as an employer