Michelle A.
Healthcare Virtual Assistant
Actively lookingNew to PlatformAbout
I worked in the BPO Industry for 11 years. I have experience in different fields, including Customer Service—Technical Support (Comcast Xfinity account), Document Retrieval Specialist (Verus Healthcare for C-PAP supplies, Chat and Email Support Specialist (for Rxpros GLP-1 medications, Anti-Neusea, Tirzepatide, Semaglutide). I am willing to be trained on whatever applications you may use in your company. I can work with less supervision, I am a quick learner and enjoy watching tutorial videos to enhance my skills and knowledge, and I am competitive. I usually study during my free time to learn new things. I can bring my commitment to your table.
Experience
Chat / Email Support Specialist (Healthcare)
Rxpros · 2025 — 2026Customer Service / Provide resolution to patients’ concerns/ Regarding medication, dosages, medical forms, orders, and delivery concerns, assist with the patient portal and medication subscription plans if needed.Document Retrieval Specialist(Healthcare)
Verus Rx · 2018 — 2025Calling Doctor’s office to get Prescription signed by the doctor. Calling patients for doctor’s office visits. Sending Fax to Doctor’s office. Answering emails. Customer Service to patients for scheduled Doctor’s visit.Technical Support Specialist Tier 2
The Results Companies · 2014 — 2017Inboud calls, resolving customers concern for video repair issues. (Comcast Xfinity account)
Skills & Expertise
Education
- High School DiplomaChrist the King College · — — 2005
- Elementary School DiplomaDon Restituto Baol Central School · — — 2000
- Bachelor of Science in Hospitality ManagementUniversity of San Jose-Recoletos
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