Michelle L.

Michelle R. is an experienced professional specializing in fraud prevention, digital monitoring, and customer retention within the financial services, e-commerce, and business process outsourcing industries. As a Senior Fraud Analyst at Western Union Philippine Services and previously at Shopee Philippines Inc., she focused on analyzing complex account activities and employing various fraud detection tools to protect against fraudulent transactions. During her tenure as a Retention Specialist at Citigroup Business Process Solutions, she was responsible for mitigating customer churn and preserving revenue. Earlier, as a Customer Service Manager and Agent at Alorica Philippines, she oversaw team performance and continuous employee development in a high-volume call center environment. Michelle R. holds a Bachelor of Science in Information Technology from STI College - Muñoz EDSA.