Michelle
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Michelle E. is a dedicated Customer Service Representative with over 5 years of experience in handling customer inquiries, resolving complaints, and improving customer retention. Having worked at IBEX Global Solutions in Tagbilaran City, Bohol, she excelled as a Retention Specialist, ranking #1 in Save Rate Percentage by effectively identifying customer pain points and providing tailored solutions. Previously, Michelle served as a Technical Support Specialist, where she was recognized as Top Agent for her adeptness in troubleshooting hardware and network issues, including Point-of-Sale (POS) devices for businesses across the United States. Her technical acumen is supported by strong problem-solving abilities and proficiency in CRM Software tools such as Salesforce and Zendesk. Michelle holds a Bachelor in Hotel and Restaurant Services Technology from Bohol Island State University, demonstrating her versatile skill set and commitment to delivering outstanding customer service.
Experience
Customer Service Representative - Retention
IBEX Global Solutions · 2025 — PresentExecuted effective customer retention strategies to maintain rank #1 in Save Rate Percentage, identifying customer issues, resolving concerns, and offering tailored solutions to minimize subscriber loss.Customer Service Representative – Hardware and Networking Troubleshooting
IBEX Global Solutions · 2021 — 2025Provided technical support by troubleshooting Point-of-Sale (POS) devices for businesses in the United States, efficiently resolving technical issues to prevent operational disruptions. Developed skills in networking troubleshooting, diagnosing and addressing issues with modems, routers, network connectivity, and cabling to ensure prompt service restoration.Customer Service Representative – Accounts and Technical Support
IBEX Global Solutions · 2020 — 2021Resolved account access issues and managed escalations related to missing or delayed deliveries, ensuring strong customer satisfaction.
Skills & Expertise
Education
- Bachelor in Hotel and Restaurant Services TechnologyBohol Island State University – Main Campus
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