Michelle J.
Mid-Level Customer Service Representative
Open to offersNew to PlatformPortfolios
About
Michelle J. is an accomplished professional with a background in customer service and education. Currently an ESL Teacher at A Plus Tutorial Services, she leverages her expertise in Lesson Planning & Curriculum Development and Classroom Management. Previously, Michelle served as a Customer Service Representative at VXI Global Holdings Inc. for five years, where she honed her Communication & Interpersonal Skills to elevate customer satisfaction. Her teaching tenure at the Apple Tree Tutorial Center showcased her abilities in adapting educational approaches to fit diverse student needs. Educated at the Davao de Oro State College, Michelle holds a Bachelor’s Degree in Secondary Education with a focus on English. Certified in TEFL, she is proficient in educational technology platforms such as Zoom and Class In, enhancing her capability to deliver effective, student-centered instruction.
Experience
ESL Teacher
A Plus Tutorial Services · 2023 — PresentConducts English as a Second Language lessons focusing on student-centered instruction and technology integration using platforms such as Zoom and Class In.Customer Service Representative
VXI Global Holdings Inc. · 2018 — 2023Provided customer support, addressing inquiries and solving issues while maintaining strong communication and interpersonal skills.Teacher
Apple Tree Tutorial Center · 2016 — 2017Developed lesson plans and managed classroom activities, promoting fluency in English through interactive and culturally sensitive teaching methods.
Skills & Expertise
Education
- Bachelor’s Degree in Bachelor of Secondary Education - EnglishDavao de Oro State College · — — 2023
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