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Michelle R. — Senior Administrative and Scheduling Specialist from Philippines

Michelle R.

Senior Administrative and Scheduling Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Michelle R. A. is a seasoned administrative professional with over 15 years of experience in optimizing operations within healthcare and corporate environments. Known for her expertise in orchestrating complex calendaring and coordinating cross-functional teams, she excels in driving process improvements for enhanced efficiency. At Alorica Philippines Inc., she served as a Customer Experience Agent, surpassing satisfaction targets by 15% and implementing workflows that reduced resolution times by 20%. Her role at General Medical Center Healthcare LLC as an Aviation Medical Coordinator involved optimizing appointment scheduling, cutting patient wait times by 40%, and ensuring regulatory compliance with aviation standards. During her tenure in Euro Style Interiors L.L.C., she managed scheduling for executives, leading initiatives that resulted in 15% cost savings and a 25% boost in team productivity. Michelle is proficient in leveraging advanced software systems for remote support and using tools such as MS Office and Google Workspace to foster virtual collaboration.

Experience

  • CUSTOMER EXPERIENCE AGENT

    Alorica Philippines Inc. · 2018 — 2026
    Excelled in delivering customer service by resolving high-volume inquiries through phone, email, and remote channels. Trained new hires to enhance team ramp-up and established onboarding best practices. Improved support workflows, contributing to a reduction in average resolution times.

  • AVATION MEDICAL COORDINATOR

    General Medical Center Healthcare LLC. · 2010 — 2018
    Managed all scheduling and calendar operations for aviation medical appointments, optimizing capacity and decreasing patient wait times. Handled administrative tasks such as filing, billing, and insurance verification for a clinic serving aviation clients. Collaborated with insurance providers to address coverage issues and ensure compliance with relevant regulations.

  • ADMINISTRATOR CUM SECRETARY

    Euro Style Interiors L.L.C. · 2007 — 2010
    Executed complex scheduling for executives and project teams, ensuring timely delivery of milestones. Negotiated vendor contracts to reduce office expenses and maintained a project tracking database to enhance productivity. Facilitated multi-departmental meetings, producing detailed agendas and minutes.

  • EXECUTIVE SECRETARY CUM LOGISTICS

    Emirates Design Systems and Decoration · 2005 — 2007
    Oversaw executive calendars and travel logistics, ensuring effective coordination of meetings and engagements. Established new filing and expense reporting systems to minimize administrative errors while supporting recruitment and project management initiatives.

  • SALES ASSISTANT/CASHIER

    Souk Araba L.L.C. Trading · 2004 — 2005
    Maintained inventory levels and executed merchandising strategies. Focused on delivering outstanding customer service that exceeded sales targets.

  • YOUTH DEVELOPMENT ASSISTANT

    Teen Information Center · 2002 — 2004
    Coordinated outreach and program scheduling for youth initiatives, which improved participation rates. Developed support plans ensuring resource allocation and mentorship.

Skills & Expertise

Customer Service and Admin SupportDanish SpeakerHealthcareCustomer Service

Education

  • Bachelor of Science in Business Administration (Major: Management)
    United School of Science and Technology Colleges · — — 1999