Michelle A.
Mid-Level Data Management and Administrative Support Specialist
Open to offersNew to PlatformAbout
Michelle A. is an accomplished administrative professional and Data Capture Specialist based in Johannesburg, Gauteng. She offers significant expertise in office administration, honed through roles in both government and diplomatic settings, specifically highlighted by her tenure at the Switzerland Embassy in Pretoria. During her internship there, Michelle excelled in high-volume data capturing operations, maintaining a 100% accuracy record and leading a digital transformation that improved operational efficiency by 40%. She has also served as a Client Relations & Support Specialist at Palladium Hair Co., where her dedication to personalized service achieved a 95% client retention rate. Michelle holds a Bachelor's in Business Administration from IIE Rosebank College, and her technical proficiency is underscored by a Full Stack Development Certification from IT Varsity. Her skills in database management and adept use of digital filing solutions, alongside her strong professional communication skills in multilingual environments, mark her as a versatile asset in administrative excellence.
Experience
Finance & Operational Support Intern
Switzerland Embassy · 2017 — 2018Executed high-volume data entry and management with a focus on accuracy. Led a digital transformation project to convert paper records into electronic databases. Maintained databases for financial, operational, and stakeholder information while ensuring meticulous detail in data verification processes. Provided thorough administrative support including correspondence management, filing systems, and general office coordination. Developed and implemented records management procedures adopted as organizational standards. Addressed diverse stakeholder needs with a customer-centric approach and effectively managed communications in multilingual settings.Client Relations & Support Specialist
Palladium Hair Co. · 2015 — 2017Oversaw front-office operations and managed the client database to ensure accuracy and currency of records. Provided personalized service that contributed to a high client retention rate. Maintained accurate documentation and organized filing systems to support efficient business operations. Demonstrated strong organizational skills and attention to detail in all administrative responsibilities.
Skills & Expertise
Education
- Bachelor's in Business Administration (Final Year)IIE Rosebank College · 2022 — Present
- National Senior Certificate (Matric / Grade12)Prinshof School · — — 2014
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