Michelle G.

Michelle B. is a dedicated Customer Service Representative with one year of experience at Qualfon in Dumaguete City, Philippines. She excels in handling customer inquiries and resolving concerns efficiently, demonstrating strong communication, problem-solving, and multitasking abilities. At Qualfon, Michelle was responsible for assisting customers through phone support, managing service tickets, and processing transactions such as refunds and payment handling using debit and credit cards. She also performed basic troubleshooting for mobile phones and helped customers select and purchase devices that met their needs while providing shipment updates. Prior to this role, Michelle gained hands-on experience in hotel operations through a work immersion program at Sierra Hotel, where she developed her skills in customer service and teamwork in a hospitality setting. Michelle is proficient in using tools such as Slack, Citrix, Zoom, Microsoft Office, and more, and is authorized to work in the Philippines. Fluent in both English and Tagalog, she is available for flexible work schedules and is passionate about delivering high-quality service and support to clients.