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Michelle Y. — Senior Virtual Assistant and Customer Support Specialist from Philippines

Michelle Y.

Senior Virtual Assistant and Customer Support Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Ma. Michelle Y. is an accomplished General Virtual Assistant with over 12 years in administrative roles, specializing in financial account management, customer support, and virtual assistance across diverse sectors such as real estate, logistics, eCommerce, BPO, and social media. With extensive experience at firms like TELUS International Philippines, Maxim World (UK), OneHydraulics, and The Cole Realty Group, she has managed tasks ranging from data entry and email management to procurement and transaction coordination. Her industry background includes real estate transaction processing via Skyslope, lease contract administration for IT leasing, invoicing in online retail, and supporting both US and UK-based companies. Proficient in tools such as Salesforce, Monday.com, Google Suites, and Zendesk, she has consistently handled client data, calendar management, appointment setting, order processing, and customer service, ensuring thorough organization and accuracy in high-volume environments.

Experience

  • GENERAL VIRTUAL ASSISTANT

    OneHydraulics · 2025 — Present
    Supported a CEO in consolidating business tax documents and invoices from 2022 to 2026, while assisting with file uploads and resending files between accounts.

  • CREDIT CONTROLLER- ACCOUNTING ASSISTANT (FULL TIME)

    Maxim World (UK) · 2023 — 2025
    Proactively followed up with Accounts Payables regarding pending invoices nearing due dates, utilizing email reminders and follow-up phone calls to ensure timely payments.

  • VIRTUAL ASSISTANT | INTERNATIONAL STUDENT'S MENTOR (FULL TIME)

    Celmedia LLC and Dubai · 2024 — 2025
    Tracked attendance and sales for closers, sent welcome messages and reminders, and monitored call recordings while assisting with payment links.

  • REAL ESTATE VA - TRANSACTION COORDINATOR

    The Cole Realty Group · 2022 — 2023
    Managed emails for Real Estate Agents, created transactions in Skyslope for new contracts, and generated reports on active contracts and closed sales weekly and monthly.

  • APPOINTMENT SETTER / EXECUTIVE ASSISTANT (PART TIME)

    Freedom Paper and Ta Seti Inc · 2023 — 2023
    Provided multifaceted support as an Executive Assistant, managing emails and order inquiries, scheduling appointments, and ensuring organized calendars for both companies.

  • CLIENT SERVICE ASSOCIATE

    TDCX Philippines · 2022 — 2022
    Provided assistance with Marketplace Account issues, clarified account status, and supported clients through email, chat, and outbound phone communication.

  • TECHNICAL SUPPORT REPRESENTATIVE

    Concentrix Philippines · 2021 — 2022
    Assisted clients with account issues and billing inquiries related to subscriptions through email, chat, and outbound phone communication while creating tickets for higher-tier support.

  • VIRTUAL ASSISTANT | DATA ENTRY SPECIALIST

    My Cloud Grocer · 2020 — 2021
    Managed online grocery store operations, including uploading images, categorizing products, verifying brand names, and proofreading item details.

  • OPERATIONS CSR II-ORDER RELEASE REPRESENTATIVE

    TELUS International Philippines · 2020 — 2021
    Organized bulk orders for a computer financing company by tracking orders, managing emails, and reviewing purchase orders to implement quality controls.

  • VIRTUAL ASSISTANT - LOGISTICS COORDINATOR

    Valyou Furniture | Upwork · 2021 — 2021
    Managed furniture delivery bookings, entered customer orders, processed invoices, and coordinated with couriers while overseeing inventory management.

  • OPERATIONS CSR II-LEASE ADMIN REPRESENTATIVE

    TELUS International Philippines · 2016 — 2020
    Consolidated customers' IT assets based on lease schedules and updated lease contracts in a DOS-based database while auditing purchase orders and managing customer documents.

  • OPERATIONS CSR I- CUSTOMER SERVICE REPRESENTATIVE

    TELUS International Philippines · 2014 — 2016
    Assisted account holders with inquiries related to billing and technical services, processed payments, and supported new hires as subject matter experts.

  • PROCUREMENT ASSISTANT-PART TIME

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    Entered invoices through the Brightpearl portal for vendor orders, ensuring details matched the purchase orders, including item specifics, amounts, and tracking information.

  • CUSTOMER SUPPORT

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    Delegated tickets to appropriate managers for janitorial issues at cinema locations in the U.S., ensuring unresolved concerns were assigned and addressed daily.

  • HR ONBOARDING SPECIALIST - BACK END SUPPORT (PART TIME)

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    Reviewed and managed applications from potential loan officers, ensuring all required documentation was complete prior to the onboarding process.

Skills & Expertise

Virtual AssistantAmazon AdsAccounts PayableCustomer Service and Admin Support

Education

  • Bachelor of Science Hospitality Management
    ADAMSON UNIVERSITY · 2012 — 2014
  • Bachelor of Science - Culinary Arts
    ST. PAUL UNIVERSITY OF MANILA · 2011 — 2012
  • Degree not specified
    MALATE CATHOLIC SCHOOL · 2007 — 2011
  • Degree not specified
    BACLARAN ELEMENTARY SCHOOL CENTRAL · 2007 — 2011

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