Mickhaella B.
Mid-Level Customer Service and Training Specialist
Open to offersNew to PlatformAbout
Mickhaella Mae L. B. is a seasoned professional with a robust background in customer service and training across diverse industries including healthcare claims and banking & financial services. With a Bachelor's in Secondary Education majoring in English from National Teachers College, she excels in providing comprehensive support through phone, chat, and email. Within her role as a Warranty Support Representative at Intelassist Inc., she efficiently managed back-office tasks for US appliance manufacturing. At Probe CX, Mickhaella was instrumental in chat support for Australian healthcare clients before being promoted to establish the training function, exemplifying her expertise in training & development and client relationship management. She also has significant experience in handling financial and billing concerns and has served as an online English tutor, showcasing her adaptability and strong communication skills.
Why hire me
I have marketable skills combination. My experience is diverse but still connected. I have a strong background in customer service, collections, back office tasks, ecommerce (product listing), where I developed excellent English communication, active listening, problem-solving, and customer relationship skills. My experience has taught me how to communicate professionally with different types of clients, handle concerns calmly, follow up on important matters. I’m organized, adaptable, detail-oriented, and always willing to learn new tools and processes.
Experience
Warranty Support Representative
Intelassist Inc. · 2023 — PresentManaged back-office duties focusing on warranty and order/delivery issues, while overseeing email correspondence and handling light inbound calls.Chat Support Representative / Learning & Development Trainer
Probe CX · 2022 — 2023Provided chat support for an Australian healthcare account, assisting members and providers with claims and account-related inquiries. Advanced to establish the training function by training and supporting new team members and conducting upskill training.Chat Support Representative
TDCX Philippines · 2020 — 2021Assisted customers via chat with billing and account inquiries for a social media account.ONLINE ENGLISH TUTOR
51Talk · 2019 — 2020Conducted one-on-one online English lessons tailored to students with varying proficiency levels and learning needs.Customer Finance Representative
AFNI Philippines · 2017 — 2019Managed financial and billing inquiries through inbound calls and chat for a US telecommunications company, specializing in collections.Phone Banking Support
Intelenet Global Services · 2016 — 2017Provided phone banking support to business clients of a UK bank, assisting with payroll payments, international transfers, and various banking transactions. Recognized as Subject Matter Expert (SME) for Nesting agents.ONLINE ENGLISH TUTOR
RareJob · 2015 — 2016Provided personalized online English tutoring to students with diverse learning needs and proficiency levels.Customer Service Representative
Sykes Asia Inc. · 2013 — 2015Supported customers with billing issues and account updates for telecommunications services in the US and Canada.
Skills & Expertise
Education
- Bachelor of Secondary Education, Major in EnglishNational Teachers College
Photos
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