Mico L.

Mico L. is a Registered Nurse licensed in Illinois and internationally, with hands-on experience in both the Philippines and U.S. healthcare environments. His professional background includes roles as an Operating Room and Recovery Room Nurse at St. Luke’s Medical Center and as a Triage Nurse and Quality Analyst with the Duly Health and Care account at VXI Mall of Asia and Hexaware Bonifacio Global City. Mico is skilled in orthopedic surgery support, managing both inpatient and outpatient cases of all ages, and is familiar with EMR systems including O-CIS and Epic. As a Team Coach and Certified Triage Trainer, he has trained 20 nurses, developed training materials, and supported quality documentation processes, regularly auditing 150-200 charts per shift. He is bilingual in English and Filipino, with intermediate Microsoft Office proficiency and significant experience in process improvement and performance evaluation in clinical and call center settings.