Miguel A.
Senior Customer Service and Sales Team Leader
Open to offersNew to PlatformAbout
Miguel A. is a seasoned Sales & Support Specialist with more than a decade of experience in high-volume BPO settings and freelance work, primarily focused on sales and customer service leadership. Miguel possesses a proven track record of enhancing sales conversion rates, surpassing key performance indicators, and delivering top-notch customer experiences. With expertise in Sales & Lead Generation, Team Leadership & Coaching, and Customer Relationship Management (CRM), he has successfully led teams and managed appointments for U.S.-based clients. Notable achievements include being named Top 3 Team Leader and leading a Q1 Top Sales Team in 2021 at VXI. A bachelor’s degree holder in both Information Technology and Nursing, he has efficiently utilized his skills in roles like Team Leader at 24/7 Intouch and Lead Associate at WNS Global Services. Miguel is now seeking opportunities in remote sales, appointment setting, or client relations, continuing his impactful contributions to business growth and customer satisfaction from Manila, Philippines.
Experience
Freelance Appointment Setter
Remote · 2024 — 2026Set and managed appointments for a U.S.-based health insurance client, handled outbound calls, qualified leads, and updated CRM, while maintaining a high conversion and follow-up rate to ensure client satisfaction.Senior Process Executive
Cognizant Philippines · 2024 — 2024Managed transaction processing, ensuring accuracy and compliance, while collaborating across functions to achieve team goals and meet SLA metrics.Lead Associate – Sales
WNS Global Services/Remote · 2022 — 2024Contributed to sales efforts through lead generation and client engagement, while aligning with organizational goals.Team Leader
24/7 Intouch · 2021 — 2022Led a high-performing team, enhancing productivity via coaching and performance tracking, while coordinating with upper management to resolve challenges.Team Leader / Sales Shepherd / SME
VXI Global Holdings B.V. · 2015 — 2021Managed and coached a team of over 15 agents to meet service and sales KPIs, overseeing daily operations and escalations, and ensuring that sales were verified, posted, and followed up to prevent chargebacks. Conducted quality checks, team huddles, and mentoring sessions.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyINSTITUTE OF CREATIVE COMPUTER TECHNOLOGY · 2014 — 2015
- Bachelor of Science in NursingDE LOS SANTOS - STI / FAR EASTERN UNIVERSITY · 2004 — 2007
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