Miguel S.
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About
Hi, I’m Sebastian, and I’m based in Mexico. I’ve been working remotely in customer service for over three years, supporting international customers across different industries.
Something interesting about me is that I really enjoy learning new tools and figuring out how things work. I’m naturally curious, and I like finding solutions when something doesn’t go as planned.
I started my career in customer service and have worked in financial services, healthcare, and e-commerce. Most recently, I worked with Mugsy Jeans, where I handled high-volume customer support through email, live chat, social media, and text, using tools like Gorgias and Shopify.
What I’m looking for now is a role where I can continue learning, take ownership of my work, and be part of a supportive team. I enjoy helping customers, solving problems, and making sure an issue is actually resolved.
I’d describe myself as friendly, adaptable, responsible, and easy to work with. I’m always willing to learn and take on new challenges.
Thank you for taking the time to get to know me. I’d love the opportunity to bring my experience and personality to your team!
Why hire me
Employers should hire me because I bring over three years of remote customer service experience, supporting international customers across e-commerce, healthcare, and financial services. I’m adaptable, organized, and comfortable handling high-volume requests while maintaining a friendly and professional approach. I’m experienced with tools like Gorgias and Shopify, and I enjoy taking ownership of problems and following them through to resolution. I learn quickly, communicate clearly, and genuinely care about creating a positive customer experience. I’m looking for an opportunity where I can contribute from day one while continuing to grow and take on new challenges.
Experience
Customer Service / Customer Support
Aventus · 2025 — 2026I worked as a customer support representative for Mugsy Jeans. My responsibilities included handling tickets, modifying orders, canceling orders, changing addresses, and managing promotions. I also responded to tickets from various channels, including Instagram, Messenger, email, live chats, and text messages. As a result of my efforts, I was able to improve the e-commerce platform's customer service to one of the best in the industry.Customer Service Representative
ROI Solutions · 2023 — 2024Customer Service Role: I worked on scheduling appointments for patients at Florida Community Health Centers. I also learned about insurance verification, billing, data entry, and schedule organization.Customer Service Representative
Teleperformance · 2022 — 2023I worked for several credit card providers, including Sephora, IKEA, Toyota, Comenity Bank, Sally Beauty, and Zumba. In this role, I handled phone calls to cancel cards, check balances, process payments, and update other credit card information.
Skills & Expertise
Education
- High SchoolWestminster Royal College · 2020 — 2023
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