Miguel D.
Junior Sports Content Writer
Open to offersNew to PlatformAbout
Miguel d. G. is an experienced Copywriter with a background in sports media, customer service, and technical support. Having served as an NBA & WNBA writer/analyst for platforms like PFSN and Sportskeeda, Miguel specializes in crafting data-driven news articles, performing statistical analysis, and utilizing comprehensive research to ensure accuracy in sports coverage. He consistently applies SEO best practices to optimize content discoverability and engagement across digital channels. Beyond sports media, Miguel has a proven track record in customer service leadership for international gaming brands, where he managed client communication, resolved technical concerns, and adhered to productivity KPIs. His education from multicultural institutions in the Philippines and Indonesia has further enhanced his cross-cultural communication abilities, supporting success across US-based and remote work environments.
Experience
NBA & WNBA WRITER/ANALYST
PFSN · 2025 — PresentScout relevant NBA and WNBA topics that align with audience interests. Produce data-focused news articles that include statistical analysis and performance insights. Conduct thorough research to guarantee accuracy and enhance clarity. Edit copy to align with structural, tonal, and branding guidelines. Implement SEO best practices to boost discoverability and engagement.NBA & WNBA WRITER/ANALYST
Sportskeeda · 2023 — 2025Created engaging content related to NBA and WNBA for a US audience. Translated intricate player statistics into accessible narratives. Managed the delivery of breaking news under tight deadlines of 20-30 minutes. Employed SEO strategies to enhance content visibility and increase organic reach.Technical Support
5CA/UBISOFT · 2022 — 2023Addressed player inquiries regarding gaming titles, purchases, account access, and technical issues through effective and professional communication. Balanced the need for efficiency and empathy by resolving cases within Average Handling Time (AHT) targets while ensuring high customer satisfaction. Met productivity benchmarks and key performance indicators, including customer satisfaction metrics. Interpreted customer intent to deliver precise responses aligned with brand messaging.Freelance
Company not specified · 2016 — 2019Provided high-quality service to clients by prioritizing safety, punctuality, and professionalism. Established strong client relationships through clear communication and attention to individual preferences. Managed scheduling and logistics to facilitate seamless travel experiences. Adapted service techniques based on client personalities to enhance satisfaction. Maintained a polished and trustworthy presence to reinforce client confidence.HEAD OF CUSTOMER SERVICE
Company not specified · 2016 — 2019Acted as the primary contact for clients, embodying the company's brand voice in all communications. Explained technical service details in a way that was clear and client-friendly, fostering trust. Oversaw customer relationships from initial inquiry through project completion, ensuring consistent and satisfactory communication. Managed service quality via site visits to align execution with client expectations. Handled escalations through strategic communication and negotiation to provide solutions. Enhanced long-term client retention by focusing on clarity, responsiveness, and professionalism.
Skills & Expertise
Education
- Bachelor's Degree in Education, Secondary EnglishUniversitas Pelita Harapan · 2019 — 2022
- Associate Degree in Hotel and Restaurant ManagementUniversity of Baguio · 2014 — 2015
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