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MIGUEL J. — Senior Outbound Telemarketing & Lead Generation Specialist from Philippines

MIGUEL J.

Senior Outbound Telemarketing & Lead Generation Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Miguel L., based in Caloocan City, Metro Manila, Philippines, is a seasoned Remote Call Center Professional with over 13 years of experience in freelance and traditional BPO sectors. Specializing in outbound telemarketing, lead generation, and strategic appointment setting, he has consistently delivered results for US-based companies across industries such as real estate, mortgage lending, and third-party logistics (3PL). Adept at managing high-volume cold calling campaigns, Miguel excels in handling complex customer inquiries and managing multiple client accounts simultaneously, always aligning with US Eastern Standard Time (EST). His proficiency in tools like Salesforce, PhoneBurner, Mojo Dialer, and RingCentral, coupled with his expertise in CRM Management and customer relationship strategies, underscores his capacity to secure appointments and foster key business relationships. Additional experience at SITEL Philippines as a Customer Service Representative enhanced his skills in problem resolution and customer retention, supported by his education in marketing from San Beda University.

Experience

  • Outbound Telemarketing & Appointment Setting Specialist

    OUTBOUNDERS.COM (Freelance Platform) · 2013 — Present
    Deliver high-quality outbound sales support, lead generation, and appointment setting for a variety of US-based corporate clients while managing multiple client projects across morning and afternoon shifts aligned with US Eastern Standard Time (EST).

  • Customer Service Representative (CSR)

    SITEL PHILIPPINES · 2006 — 2012
    Handle high-volume inbound customer calls, addressing account inquiries, billing questions, and service issues, ensuring first-call resolution. Maintain performance metrics across KPIs, including Quality Assurance (QA) scores and Customer Satisfaction (CSAT), while documenting customer interactions through enterprise CRM platforms.

  • B2B Appointment Setter

    Client Project: The Shipping Emporium (Virginia, USA)
    Initiate targeted outbound B2B cold calling campaigns directed at logistics and supply chain managers within small-to-medium-sized businesses, qualifying leads based on domestic shipping requirements like Less-Than-Truckload (LTL) and Full-Truckload (FTL). Arrange phone appointments for the owner to negotiate domestic freight contracts while managing dialing workflows using cloud tools and Quo Dialer.

  • Appointment Setter

    Client Project: Home Mortgage Lenders, Inc. (Florida, USA)
    Perform high-volume outbound calls to licensed real estate agents, realtors, and brokers to build strategic B2B partnerships. Schedule meetings for senior management using PhoneBurner predictive dialer and CRM software, optimizing call workflows.

  • Real Estate Lead Generation Specialist

    Client Project: Swift Solutions LLC (Georgia, USA)
    Conduct B2C telephonic outreach to a list of homeowners to assess property sale interest. Perform initial property vetting by evaluating the conditions and motivations of sellers, setting up warm consultation appointments with acquisition executives while utilizing RingCentral for outbound communication.

Skills & Expertise

Appointment Setter (Real Estate)SalesAppointment Setter

Education

  • Bachelor of Science in Marketing
    San Beda University