Mihailo A.
Help Desk Representative
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English
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Experience
Help Desk Representative
NCR Voyix · 2025 — PresentI am working as Help Desk Representative for Walmart stores in USA, Canada, and Puerto Rico. Answering inbound calls, tickets and emails for remotely dispatching technicians to their sites when necessary to repair their faulty Walmart equipment which we in Walmart CRIT Team support, such as switches, routers, IBM, and controllers, and for other Walmart equipment, escalations to the proper Walmart Teams internally.Customer Service Agent 1st line
Hyperoptic · 2025 — 2025Technical support for clients from the UK for hyper-fast optical internet. Answering incoming phone calls and email tickets. Providing answers to users by identifying problems, researching answers, and guiding clients through corrective steps. Remotely resolving tickets with a remote resolution opportunity. Dispatching to the appropriate teams for resolution. Installations and activations of Hyperoptic services, booking engineer’s visits for installations and service and repair jobs, billing, moving homes, Outages, and PEW (Planned Engineers Works), as well as Account admin requests.Help Desk Representative
NCR Voyix · 2024 — 2024I am working as Help Desk Representative for British chain of supermarkets Morrisons. Answering calls and chat requests from our UK clients, guiding them remotely through resolution steps in order to resolve their problems. If it's misdirected call or chat, then I am transferring them to the right place within the Morrisons.Help Desk Representative
NCR Voyix · 2022 — 2023Technical support for clients from England, Scotland and Ireland • Answering incoming phone calls and emails • Providing answers to users by identifying problems, researching answers, and guiding clients through corrective steps • Remotely resolving tickets with a remote resolution opportunity • Dispatching to the appropriate teams for resolution • Fixing, replacing and upgrading terminals
Skills & Expertise
Education
- PhD ABD (All But Dissertation)Agricultural Faculty, University of Belgrade · 2018 — Present
- Master degreeAgricultural Faculty University of Belgrade · 2017 — 2018
- Bachelor degreeAgricultural Faculty University of Belgrade · 2013 — 2017
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