Mikaela C.
Patient Support Specialist
Open to offersNew to PlatformPortfolios
About
Mikaela C. is a dedicated professional with a comprehensive background in customer service, administrative support, data entry, and web development. At Laguna University, she managed financial records while assisting with administrative tasks. During her tenure as a Customer Experience Agent at Alorica, she excelled in handling billing inquiries and issue resolution. As a Freelance Web Developer, Mikaela developed websites for international clients, utilizing her proficiency in HTML, CSS, JavaScript, and SQL. Her roles have equipped her with strong communication, problem-solving, and organizational skills in fast-paced environments. In her current role at NextVas Inc., Mikaela coordinates patient inquiries and supports healthcare operations, leveraging CRM tools like Salesforce and Zoho. With a Bachelor of Science in Computer Science from Laguna University, she continues to contribute to dynamic team settings and leverages her technical skills to achieve organizational goals.
Why hire me
Employers should hire me because I bring a strong combination of healthcare support, customer service, administrative, and technical experience. I currently work as a Patient Support Specialist at NextVas Inc., where I manage patient inquiries, coordinate with healthcare providers and pharmacies, maintain accurate documentation, and use platforms such as Tellescope, Zoho CRM, Salesforce, Amazon Connect, Slack, and Okta. I also have administrative experience in data entry and records management, customer service experience from Alorica, and IT exposure through my internship at Ivoclar Vivadent Services Support, where I learned about Business Intelligence, SAP, Salesforce, DevOps, Networking, and enterprise systems. Additionally, I have foundational web development knowledge in HTML, CSS, JavaScript, PHP, Java, and SQL. I am a fast learner, detail-oriented, adaptable, and committed to delivering quality work. My performance has been recognized with multiple Top QA Performer awards and To
Experience
On-the-Job Trainee (OJT)
Ivoclar Vivadent Services Support (IVSSI) · 2024 — 2024Gained hands-on exposure to enterprise IT operations including Business Intelligence, Network Infrastructure, CRM, SAP, Customer Portal, and Infrastructure Services. Observed incident management and troubleshooting processes in technical support teams. Assisted in administrative functions by verifying employee credentials and maintaining documentation.Healthcare Support Experience
NextVas Inc. · 2024 — PresentManage patient inquiries and support requests across multiple channels ensuring timely resolution of concerns. Collaborate with healthcare providers and internal teams to support patient care, appointment scheduling, and prescription fulfillment. Utilize various CRM and communication tools including Tellescope, Zoho CRM, Zoho Desk, Salesforce, and Amazon Connect to maintain documentation and case management.Freelance Web Developer
Self-Employed · 2023 — 2023Developed and maintained websites for international clients utilizing HTML, CSS, JavaScript, PHP, and SQL to ensure functional and user-friendly designs. Gathered client requirements and implemented requested features, delivering projects on schedule. Conducted website testing, troubleshooting, and updates to enhance performance and user experience.Student Assistant
Laguna University – Cashier's Office · 2022 — PresentProcessed and maintained student account records, ensuring the accuracy of documentation for balances and miscellaneous fees. Managed data entry tasks with Microsoft Excel to improve organization and accessibility of financial records. Supported cashier operations by verifying payment records and maintaining precise transaction documentation.
Skills & Expertise
Education
- Bachelor of Science in Computer ScienceLaguna University · 2020 — 2024
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