Mike L.

Mike P. is a dedicated professional with extensive experience in customer engagement and escalation handling, having worked with industry leaders such as Amazon and IBEX Global. At Amazon, he served as a Customer Engagement Associate where he was responsible for managing and resolving customer inquiries, ensuring high levels of client support and satisfaction. His role required adept troubleshooting and the delivery of timely solutions, contributing to a notable improvement in customer engagement metrics by about 30%. Mike also held a position at InsBOSS as an Appointment Setting Specialist, demonstrating his capability in maintaining effective client communications. With a background in aeronautical engineering from PATT College of Aeronautics and a TOEIC score of 710, he combines technical knowledge with keen time management and data-driven decision-making skills. In his previous roles, Mike ensured consistent achievement of quality and response time metrics, while fostering a customer-centric culture through mentoring and consultation.