Mike C.
Senior Procurement and Fraud Prevention Analyst
Open to offersNew to PlatformAbout
Mike E. is an experienced Procurement Specialist and Fraud Prevention Analyst based in Cebu City, with over 8 years of combined expertise in finance, procurement, and business process outsourcing. At Excelbytes Marketing, he established key supplier relationships, optimized sourcing strategies, and secured cost-saving procurement agreements, directly contributing to supply chain efficiency. Previously at JPMorgan Chase and Co., Mike specialized in fraud risk assessment and data analysis within the financial services sector, achieving a 15% reduction in fraudulent transactions by refining security protocols. His earlier leadership at Eperformax Contact Center involved streamlining customer service operations, managing CRM support systems, and driving team-based process improvements in the BPO industry. Mike holds a Bachelor of Science in Nursing from Southwestern University PHINMA.
Experience
Procurement Specialist
Excelbytes Marketing · 2020 — PresentBuilt and maintained strategic supplier relationships to ensure consistent product and service supply at competitive rates. Conducted market research to evaluate potential suppliers, overseeing quality, reliability, and pricing assessments. Handled purchase order preparation after verifying detailed specifications and directly negotiating terms with vendors. Pursued cost-saving measures through negotiation of discounts and volume agreements, utilizing proposal analysis and financial reports to determine reasonable pricing.Fraud Prevention Analyst
JPMorgan Chase and Co. · 2017 — 2020Worked alongside cross-functional teams to improve risk assessment protocols and maintain high-risk account monitoring. Conducted multiple, complex investigations and managed suspicious activity reports to identify trends of fraud. Enhanced the accuracy and efficiency of investigative workflows and regularly documented case resolutions in CRM tools for tracking and knowledge base improvement.Customer Service-Team Leader
Eperformax Contact Center and BPO · 2011 — 2017Directed daily operations to strengthen team productivity and reduce overhead. Oversaw a customer service group, prioritizing operational improvements and consistent service delivery. Developed training programs to improve employee skills and client satisfaction, while managing support tickets, escalations, and troubleshooting activities to ensure timely communication and issue resolution.
Skills & Expertise
Education
- Bachelors of Science, NursingSouthwestern University PHINMA
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