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MIKEE B. from Philippines

MIKEE B.

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Mikee B. is an experienced customer service professional hailing from Antipolo City, with a degree in BS.HRM from OLOPSC Marikina. Over the years, Mikee has built a robust career across various service-oriented industries. At AFNI Commonwealth, they specialized in providing real-time updates on order statuses and resolving delivery-related challenges. Previously, at Alorica Cubao, Mikee was proficient in contacting customers regarding payments, issuing billing statements, and handling follow-ups on commitments. During a tenure at Conduent, they facilitated room bookings by assisting customers in choosing based on preferences and providing comprehensive information on rates and promotions. In addition, Mikee enhanced skills at Teleperformance by supporting account creation and assisting with course enrollments. As a trainer apprentice at PartnerHero, they focused on aligning training to business goals. Known for a strong command of call center software, Mikee delivers enhanced customer satisfaction and efficiency.

Experience

  • Customer Service

    AFNI COMMONWEALTH · 2022 — 2023
    Provided real-time updates on order status and estimated delivery times, assisted customers and drivers with navigation issues, and managed cases of late or missing deliveries.

  • Nursing Aid

    GTCTC · 2021 — 2022
    Handled various nursing responsibilities as part of the aid team.

  • Customer Service

    ALORICA CUBAO · 2019 — 2021
    Contacted customers through calls, emails, or SMS regarding due or overdue payments, sent billing statements, and followed up on previous payment commitments.

  • Trainer Apprentice

    Concentrix Megamall · 2019 — 2021
    Coordinated with team leaders and QA analysts to identify training gaps, ensured training programs aligned with business goals, and supported customer service activities.

  • Customer Service

    CONDUENT · 2019 — 2019
    Assisted customers in finding available rooms based on their preferences, explained room types, rates, and policies, and completed reservations along with sending booking confirmations.

  • Customer Service

    TELEPERFORMANCE · 2018 — 2019
    Responded to inquiries via chat, email, or phone, assisted with account creation and login issues, and provided guidance on course enrollment and scheduling.

  • Customer Service

    STARTEK MAKATI
    Assisted customers with billing inquiries, including discrepancies and disputes, provided clear explanations regarding billing statements and payment options, and managed escalations related to billing issues.

Skills & Expertise

Customer ServiceLinkedIn RecruitingCustomer Service Representative

Education

  • Bachelor of Science in Human Resource Management
    OLOPSC MARIKINA · 2008 — 2012

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