Mikka A.
Junior Virtual Assistant
Open to offersNew to PlatformPortfolios
About
Mikka Angela L., based in Dasmariñas, Cavite, is a detail-driven Virtual Assistant with a diverse range of experiences in administrative support, CRM management, data entry, and client communication. Her professional journey spans hospitality and remote work settings across the Philippines, Europe, and the Middle East. With solid experience in roles such as Front Office Associate and Guest Service Agent at Hilton Garden Inn in Oman, she honed her skills in managing check-in procedures, guest records, and customer inquiries. Her previous role as an Appointment Setter in a US-based insurance/mortgage company trained her in client communication and appointment coordination. Proficient with Google Workspace and Xero, she is further developing expertise in CRM systems like GoHighLevel. Mikka holds a Bachelor of Science in Hotel and Restaurant Management and has experience with customer service roles at Globe Telecom, where she processed transactions and enhanced customer experiences. Interested in expanding her skills in Shopify and insurance case coordination, Mikka continues to seek opportunities that leverage her organizational and technical proficiencies.
Experience
Au Pair
Copenhagen, Denmark · 2024 — 2026Oversaw daily schedules, appointments, meal preparation, and household duties while maintaining organized records and managing multiple priorities.Au Pair
Oslo, Norway · 2022 — 2024Handled daily routines and household responsibilities, successfully coordinating various tasks while enhancing organization and communication skills.Appointment Setter (Insurance/Mortgage)
Family First Life – US-Based Account · 2021 — 2021Executed outbound calls to potential clients and arranged appointments, while diligently maintaining records and providing daily activity reports.Front Office Associate
Hilton Garden Inn – Muscat, Oman · 2020 — 2021Managed check-in/check-out processes, handled reservations, and addressed customer inquiries via phone and email, while ensuring accurate guest records and preparing administrative reports.Guest Service Agent – F&B
Hilton Garden Inn – Muscat, Oman · 2019 — 2020Addressed reservations and customer inquiries related to food and beverage, processed orders, payments, and maintained daily reporting.Office Administrator
ARM Network Solution & GM IT Solution – Cauayan, Isabela · 2018 — 2019Administered customer accounts and maintained records, documents, databases, and provided support in preparing payroll reports and tax documentation.Encoder – DSWD 4Ps Program
Cauayan, Isabela · 2018 — 2018Encoded and verified beneficiary records and program data, ensuring database integrity and liaised with barangay officials and field staff.Front Office Associate
Mango Suites Hotel – Tuguegarao, Cagayan · 2016 — 2017Managed various front office tasks including reservations, inquiries, and guest communication while supporting daily operations and customer service.Cashier & Customer Service Representative
Globe Telecom – Cauayan, Isabela · 2015 — 2016Processed customer payments and service requests, maintained accurate cash and sales records, and actively generated leads for service promotion.
Skills & Expertise
Education
- Bachelor of Science in Hotel and Restaurant ManagementInstitution not specified
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