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MILAGROS S. — Junior Call Center Agent from Philippines

MILAGROS S.

Junior Call Center Agent

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Milagros S. is a dynamic professional with extensive experience in customer service and telemarketing. She worked as a Telemarketer at Cynet Virtual Advantage in Apalit, where she honed her skills in client communication and sales from March 2024 to April 2025. Prior to that, she served as a Call Center Agent (CSR) at iQor Teleservices and Alorica Teleservices, showcasing her abilities in managing customer inquiries and resolving issues efficiently. With proficient English, Tagalog, and Kapampangan language skills, Milagros has a strong foundation in multilingual communication. Her experience as a service crew at McDonald's and store crew at Alfametro (Alfamart) further strengthens her customer service expertise. Throughout her career, she has demonstrated a commitment to providing exceptional service and contributing positively to team environments. Milagros completed her education at Caduang Tete National High School and engaged in rigorous Language and Call Center Fundamentals Training to enhance her professional capabilities.

Experience

  • Telemarketer

    Cynet Virtual Advantage · 2024 — 2025
    Engaged in outbound calls to potential customers to promote services.
  • Call Center Agent (CSR)

    iQor Teleservices inc · 2023 — 2024
    Provided customer support through various channels, addressing inquiries and resolving issues.
  • Call Center Agent (CSR)

    Clark, Angeles pampanga · 2022 — 2023
    Handled customer interactions to facilitate effective service delivery.
  • Call Center Agent (CSR)

    Alorica Teleservices inc · 2023 — 2023
    Managed customer calls to deliver support and information.
  • Service Crew

    McDonalds · 2018 — 2019
    Assisted customers by taking orders and ensuring satisfaction during their visits.
  • Store Crew

    Alfametro (Alfamart) inc · 2019 — 2019
    Supported store operations through customer service and assistance.
  • Canteen Crew

    Bulacan State University · 2016 — 2017
    Delivered service and assisted customers in the university canteen.
  • Gluer

    SuperlInc · 2016 — 2016
    Operated machinery for product assembly in a manufacturing environment.

Skills & Expertise

Education

  • Secondary Education
    Caduang Tete National High School · 2009 — 2015
  • Primary Education
    Macabebe Elementary School · 2003 — 2009

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