Milan P.
Executive Assistant / Paralegal Assistant / Listing Coordinator Assistant / Customer Service / Graphic Designer
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About
Milan A. is a seasoned Virtual Executive and Paralegal Assistant with extensive experience in executive support, legal documentation, tax preparation, administrative operations, and graphic design. From May 2019 to June 2021, Milan provided comprehensive support at Alorica Clark Freeport, focusing on legal documentation and paralegal support for T-Mobile, ensuring accuracy and workflow efficiency. Experienced in real estate as a Listing Coordinator, Milan managed property listings and coordinated with clients to ensure complete and accurate data publication. From August 2021 to March 2022, Milan worked at Sutherland in financial account management, handling fraud cases and ensuring account security. Later, at EastWestBPO, Milan managed collections accounts, resolving disputes and maintaining compliance with FDCPA and CFPB guidelines. Milan's skill in data entry, legal research, and customer service is supported by a background in nursing education and certifications in digital marketing and Microsoft Office Suite.
Experience
Collections Account Representative
EastWestBPO An MCI Company · 2023 — 2026Engaged in negotiation calls and managed payment disputes and bankruptcy cases while addressing customer complaints. Ensured compliance with FDCPA and CFPB guidelines, resolved account issues effectively, and provided professionalism and excellent customer service in high-pressure situations.Executive / Paralegal / Listing Coordinator Assistant
Fairshake LLC Real Estate · 2022 — 2023Worked remotely as an Executive, Paralegal, and Listing Coordinator Assistant, managing various roles and responsibilities in the real estate sector.Professional Experience Summary
Sutherland Clark Pampanga - Financial Account - Fiserv · 2021 — 2022Handled financial accounts at Sutherland, which included activating and blocking Mastercard and Visa cards. Assisted customers with account concerns, audited fraud-related cases, verified transactions, resolved disputes, and maintained account security while ensuring high standards of customer service and accuracy.Virtual Assistant
Alorica Clark Freeport - Telco Account - T-Mobile · 2019 — 2021Provided administrative and paralegal support to legal professionals, managing calendars, emails, scheduling, legal documentation, and case files to ensure accuracy and compliance with deadlines. Drafted, reviewed, and revised pleadings, motions, discovery materials, contracts, and listing agreements with attention to detail. Conducted legal research and data entry using Excel and Google Sheets, while also working as a Listing Coordinator in real estate by managing property listings from intake to publication and coordinating with owners or agents to complete information.
Skills & Expertise
Education
- Bachelor Of Science In NursingCollege of Our Lady of Mt. Carmel · 2019 — 2023
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