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Milani D. — Senior Operations Manager from Sri Lanka

Milani D.

Senior Operations Manager

Sri Lanka 1-2 years
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Languages
English
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About

Milani D. is a results-driven professional with over a decade of experience across various sectors including government, hospitality, education, and international trade. She has demonstrated expertise in operations management, SME development, and training delivery. Most recently, she served as a Development Officer at the Ministry of Enterprises Development where she supported SMEs, delivered training, and facilitated funding. Her role as an Import & Export Trader in the UAE involved managing trade operations and ensuring compliance. Previously, at the Ministry of Sports & Youth Affairs, she successfully led youth programs and projects. Her commitment to excellence was also evident during her tenure as an Outlet Manager at St. Clair Tea Centre and Villa Manager at Tharu Villas, where she managed staff, operations, and upheld guest satisfaction. Milani's academic pursuits include an MBA in Tourism and a Bachelor's degree in Business Management focusing on Hospitality, Tourism, and Events. Her skills in international trade and leadership further underscore her ability to drive impactful initiatives.

Experience

  • Development Officer

    Ministry of Enterprises Development · 2025 — 2025
    Provided support to SMEs, delivered training sessions, and facilitated funding.
  • Import & Export Trader

    UAE · 2023 — 2023
    Oversaw trade operations and ensured compliance with regulations.
  • Development Officer

    Ministry of Sports & Youth Affairs · 2021 — 2023
    Directed youth programs and managed various projects.
  • Outlet Manager

    St. Clair Tea Centre · 2018 — 2020
    Supervised staff and managed operations within the outlet.
  • Visiting Lecturer

    null · 2020 — 2020
    Delivered lectures in a visiting capacity.
  • Villa Manager

    Tharu Villas · 2016 — 2018
    Ensured guest satisfaction throughout their stay.
  • Industrial Trainee

    Cinnamon Grand · 2014 — 2014
    Completed training in the hospitality industry.

Skills & Expertise

Education

  • MBA in Tourism
    Institution not specified
  • Bachelor of Business Management (Special) in Hospitality, Tourism & Events
    Institution not specified

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