Miles Z.
Mid-Level Remote Administrator in Education & Operations Support
Actively lookingNew to PlatformAbout
Miles Z. is a remote administrative professional skilled in providing comprehensive support in the fields of education and operations for U.S.-based organizations. With a background in insurance operations, real estate licensing education, and testing services, he has demonstrated proficiency in maintaining records and database management while ensuring data integrity. Miles is adept at managing customer service functions and excels in building tracking systems that enhance accuracy across platforms. His expertise spans Microsoft 365 and Google Workspace, with significant experience in process automation using Google Apps Script. In his role at Paladin Professional Insurance Solutions, he maintained renewal tracking databases and coordinated client communications. Additionally, he authored course content and supported administrative operations at Relstone, focusing on real estate licensing programs. With a Bachelor of Science in Business Administration in progress, Miles brings a solid educational foundation to his role, reinforced by a Contact Center Service certification.
Why hire me
I bring hands-on remote administrative experience gained during a critical period for two organizations. At Relstone Real Estate License Services, I joined shortly after the company was acquired and supported administrative operations through that transition authoring continuing-education course modules and contributing to podcast production planning. The company has since grown into a thriving, profitable operation. At Paladin Professional Insurance Solutions, I joined during a period of active business growth, maintaining a renewal tracking system covering an active book of business, building a centralized client master-list to catch and correct data discrepancies, and supporting outreach campaigns tied to sales and retention efforts. In both roles, I stepped into high-stakes periods and built the systems and documentation that kept operations accurate and moving forward. I work independently, adapt quickly, and take ownership of the details that keep a business on track.
Experience
Operations & Administrative Support
Paladin Professional Insurance Solutions · 2026 — 2026Managed and refreshed a multi-tab renewal tracking database featuring a live dashboard and communication log to ensure client and policy records remained accurate for business purposes. Created a comprehensive client master-list workbook to consolidate records and identify data discrepancies. Facilitated everyday customer service, crafting targeted email communications and adhering to compliance rules. Organized daily team meetings utilizing AMS NowCerts, overseeing renewals and liaising with colleagues to address any issues. Documented processes and established a client referral programme infrastructure with Google Apps Script, incorporating automated tracking and reporting dashboards. Compiled data for a business development initiative by designating an Excel leadAdministrative & Content Support
Relstone — Real Estate License Services · 2026 — 2026Assisted with administrative tasks and client-oriented services for a real estate licensing and continuing-education program. Created course content for continuing education, including pre-licensing modules and specific electives, formatted as structured module summaries and case studies. Participated in planning company podcast content, aiding in script development and episode organization.Exam Proctor & Team Lead
GRACE – PPH · 2024 — 2025Oversaw exam sessions while leading a team of proctors to ensure compliance with testing protocols and maintenance of academic integrity. Managed team schedules and acted as the main liaison for issue resolution during testing, ensuring effective communication with both staff and candidates.
Skills & Expertise
Education
- Bachelor of Science in Business Administration, Financial ManagementNavotas Polytechnic College · 2022 — 2026
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