Miles C.
Senior Healthcare Operations Manager
Open to offersNew to PlatformAbout
Miles C. is an accomplished healthcare operations leader and Registered Medical Technologist (RMT) with over 16 years of experience spanning clinical management, digital transformation, and virtual operations. Most recently, Miles worked as a Healthcare Content & Digital Marketing Specialist, crafting empathetic health messaging, managing digital campaigns, and optimizing lead generation for wellness and food service brands through Meta Ads and AI tools. Previously, as Head of Ancillary Services at Malta Medical Center Inc., Miles directed cross-functional operations across clinical laboratory, pharmacy, radiology, and heart station, launched new services to expand revenue, implemented workflow automation for 30% faster turnarounds, and maintained strict regulatory compliance. With an MBA and a demonstrated history in healthcare compliance, workflow digitization, and laboratory management, Miles consistently drives efficiency, patient engagement, and operational excellence within the healthcare industry.
Experience
Healthcare Content & Digital Marketing Specialist
Freelance · 2024 — PresentCreates clear, credible, and empathetic messaging focused on healthcare that connects with patient audiences. Oversees digital campaigns and lead generation utilizing Meta Ads and AI tools for wellness and food service brands. Plans and enhances social media content and campaigns to resonate with brand voice and meet audience engagement objectives.Head of Ancillary Services
Malta Medical Center Inc. · 2019 — 2024Managed operations across the Clinical Laboratory, Pharmacy, Radiology, and Heart Station. Led the establishment of the Heart Station, enhancing service offerings and revenue channels. Implemented workflow automation and digitized processes, improving turnaround times by 30%. Oversaw budgets, managed vendor relations, and ensured compliance with healthcare regulations. Developed digital marketing strategies to boost outpatient inquiries and brand recognition.Chief Medical Technologist
Malta Medical Center Inc. · 2009 — 2019Directed laboratory personnel and operations to maintain precision and adhere to regulatory standards. Achieved automation of 80% in clinical laboratory processes, minimizing manual errors and increasing throughput. Guided the laboratory classification upgrade from Level 2 to Level 3 through service expansion. Created a custom Laboratory Inventory and Costing System to enable effective tracking of supplies and financial management.
Skills & Expertise
Education
- Master in Business AdministrationAteneo de Davao University · 2016 — 2019
- Bachelor of Science in Medical TechnologySan Pedro College · 2002 — 2006