Miles H.
BPO Quality Analyst | Customer Service Expert
Actively lookingNew to PlatformLanguages
EnglishTagalog
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About
Results-driven professional with 7 years of experience in Customer Support and Quality Analysis across Healthcare, E-commerce, Food Delivery, Content Moderation, and Travel Management. Lean Six Sigma Yellow Belt certified, specializing in data-driven coaching, policy enforcement, and process improvement.
Why hire me
With extensive experience spanning Customer Support and Quality Analysis, I bring a data-driven, continuous-improvement mindset to every team I join. Certified in Lean Six Sigma (Yellow Belt), I don't just answer inquiries or audit calls; I optimize processes, enforce policy integrity, and drive bottom-line performance.
Experience
Customer Advocate
Boldr Impact · 2026 — 2026Assisted customers by addressing inquiries related to order tracking, cancellations, shipping address changes, and rewards points. Conducted inventory audits across physical and digital platforms, pinpointing SKUs needing updates for stock accuracy. Coordinated real-time updates between Shopify and ShipMonk to enhance unfulfilled delivery processing and ensure customer data reliability.Quality Analyst as a Service – Content Moderation
TaskUs · 2024 — 2025Moderated 1,200–1,500 content items monthly, achieving a 95–98% audit accuracy rate to uphold data integrity. Enforced policies rigorously, observing agents for compliance with quality standards to address critical breaches.Quality Analyst as a Service – Food Delivery Campaign
TaskUs · 2022 — 2024Performed 60–80 quality evaluations weekly across voice, email, and chat, consistently achieving 95%+ QA audit scores. Conducted coaching and calibration sessions designed to enhance team quality scores by 5–8% and diminish repeat errors by 15–20%.Customer Service Representative - Healthcare & Food Delivery Campaign
TaskUs · 2019 — 2022Handled complete customer order management processes, including tracking, updates, modifications, and cancellations. Maintained high-quality standards during interactions via phone, email, and chat, thereby fostering customer satisfaction through effective inquiry resolution and diligent follow-up on complex issues.Travel Associate - Hotel Reservation Campaign
IGT Technologies PH · 2018 — 2019Managed hotel bookings, changes, cancellations, and special requests through various channels including phone, email, and chat. Built and maintained relationships with hotel partners to ensure reservation fulfillment aligned with partner agreements.
Skills & Expertise
Education
- PsychologyCavite State University - Bacoor Campus · 2013 — 2016
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